At a Glance
- Tasks: Be the first point of contact for patients and process prescription requests efficiently.
- Company: Join Symphony Healthcare Services, a supportive and inclusive healthcare team.
- Benefits: Earn £12.71 to £12.95 per hour with flexible working and generous annual leave.
- Other info: Full training provided and opportunities for career growth within the team.
- Why this job: Make a real difference in patient care while developing your career in healthcare.
- Qualifications: Good IT skills and a compassionate attitude; previous experience is a plus.
The predicted salary is between 26400 - 26900 € per year.
Symphony Healthcare Services has a vacancy for a Prescription Clerk to join our Medicines Management Team at Burnham, Berrow and Highbridge Medical Centres in Somerset. We have 24 hours available and the working pattern will be agreed at interview.
This role plays a key part in inpatient care and helps ensure the smooth operation of our practices. You will serve as the first point of contact for patients requesting repeat prescriptions, process requests efficiently, and collaborate with the broader healthcare team to support patient care.
Responsibilities
- Serve as the first point of contact for patients requesting repeat prescriptions via telephone, email or online.
- Process prescription requests accurately and efficiently.
- Collaborate with GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies and other healthcare professionals.
- Communicate with patients, carers and medical teams, ensuring confidentiality and a caring approach at all times.
- Liaise with patients and pharmacies regarding prescription queries and requests.
- Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines‑related queries.
- Liaise with hospital staff regarding discharge and clinic letters.
- Check patient records for chronic disease and drug monitoring, and arrange testing and review as appropriate.
- Enter relevant patient information accurately onto EMIS.
- Use the Prescription Tracker to establish the status of electronic prescriptions.
- Undertake any other duties appropriate to the post as requested.
- Cover additional shifts for annual leave, sickness or to assist at other local SHS practices if required.
Qualifications and experience
- Good level of IT and typing skills.
- Previous experience in a pharmacy, GP surgery or health‑care administrative role (preferred but not essential).
- Strong communication skills and a compassionate, patient‑focused attitude.
- Ability to prioritise tasks, work independently and collaborate effectively with the team.
- Commitment to confidentiality and accuracy in handling patient information.
- Five GCSE or equivalent (A*–C) including Maths and English.
- Experience with EMIS clinical system and other clinical IT systems (desirable).
- Experience in a customer‑focused environment and working within a multidisciplinary team (desirable).
Benefits
- Salary £12.71 to £12.95 per hour (based on experience).
- Full training and ongoing support from the Medicines Management and practice teams.
- Career development opportunities within the team.
- Flexible working from day one and home working options where appropriate.
- NHS or NEST pension scheme, salary sacrifice options and generous annual leave.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.
Equal Opportunity Employer
Symphony welcome applications from people of all backgrounds and underrepresented groups. We are committed to equality of opportunity for all.
Prescription Clerk - Burnham, Berrow & Highbridge, Somerset in Burnham-on-Sea employer: Symphony Healthcare Services Limited
Symphony Healthcare Services is an exceptional employer, offering a supportive and collaborative work environment for the Prescription Clerk role in Burnham, Berrow and Highbridge. With flexible working options, comprehensive training, and clear pathways for career development, employees are empowered to grow within the organisation while contributing to meaningful patient care. The commitment to equality and diversity further enhances our inclusive culture, making it a rewarding place to work.
Contact Detail:
Symphony Healthcare Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Prescription Clerk - Burnham, Berrow & Highbridge, Somerset in Burnham-on-Sea
✨Tip Number 1
Get to know the company! Research Symphony Healthcare Services and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and teamwork. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your commitment to the role and the healthcare environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the Prescription Clerk position.
We think you need these skills to ace Prescription Clerk - Burnham, Berrow & Highbridge, Somerset in Burnham-on-Sea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Prescription Clerk. We want to see how you can contribute to our Medicines Management Team!
Showcase Your Communication Skills:Since you'll be the first point of contact for patients, it's crucial to demonstrate your strong communication skills in your application. Use clear and friendly language to reflect the compassionate approach we value at Symphony Healthcare Services.
Highlight Relevant Experience:If you've worked in a pharmacy, GP surgery, or any healthcare administrative role, make sure to mention it! Even if it's not essential, relevant experience can really set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Symphony Healthcare Services Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Prescription Clerk. Familiarise yourself with the processes of handling repeat prescriptions and the importance of collaboration with healthcare professionals. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Prescription Clerk, you'll be the first point of contact for patients. Practice how you would communicate with patients, ensuring you convey empathy and clarity. Prepare examples of how you've handled patient queries or worked within a team to resolve issues in the past.
✨Demonstrate IT Proficiency
Since the role requires good IT skills, brush up on your knowledge of EMIS and other clinical systems. If you have experience with similar software, be ready to discuss it. You might even want to mention any specific tasks you've completed using these systems to highlight your capability.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the working pattern. This shows that you're not only interested in the job but also in how you can fit into their team and contribute effectively.
