At a Glance
- Tasks: Lead the tech vision and strategy for Cloud9 Trader Voice, driving innovation and security.
- Company: Join Symphony, an AI-powered communication leader transforming financial markets.
- Benefits: Competitive salary, bonus plan, and unique perks tailored to your needs.
- Other info: Engage with top clients and drive impactful technology transformations.
- Why this job: Shape the future of secure voice solutions in a dynamic, global environment.
- Qualifications: 20+ years in tech, with strong leadership in B2B SaaS or fintech.
The predicted salary is between 150000 - 225000 £ per year.
Symphony is an AI‑powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end‑to‑end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.
The Chief Technology Officer, Cloud9 (CTO) is a highly strategic and technical leader responsible for defining and executing the technology vision, product architecture, engineering strategy, security framework, and innovation roadmap for Cloud9 Trader Voice. Cloud9 Trader Voice is Symphony's cloud‑native, full‑featured turret replacement that delivers secure, resilient voice and collaboration solutions for the global trading community connecting 20k users across 900 firms. This critical leadership role leads a global team of highly skilled employees and is accountable for building and scaling a world‑class technology organization that delivers secure, resilient, low‑latency, and highly available voice and collaboration solutions for financial markets participants.
The CTO will align technology investments with commercial goals, product roadmap, regulatory requirements, and customer needs, acting as a bridge between technical execution, commercial strategy and clients. Serving as a key member of the operating leadership team, the CTO will be a trusted advisor to Symphony's CEO, COO, CIO, and executive team on technology strategy, cyber risk, infrastructure resilience, and investment planning.
Leadership & Strategy- Define and communicate the long‑term technology vision and roadmap for the Cloud9 platform, aligned with company strategy and growth objectives.
- Partner with the Cloud9 Head of Product and Cloud9 Head of Sales to align technical goals and execution with business objectives.
- Identify and direct technical innovations that create new market opportunities.
- Lead the overall technical strategy towards modern user interface design and deployment technologies.
- Provide strong technical guidance to meet stringent availability and security requirements.
- Own and evolve the technical roadmap in tight collaboration with the architecture and infrastructure teams.
- Mandate and execute an AI‑centric augmented engineering strategy to modernise aging code, automate quality assurance, and minimise technical debt.
- Lead global software engineering, architecture, DevOps, QA, and technical operations teams.
- Provide technical guidance to maintain high system availability and functionality for this mission‑critical product.
- Implement AI‑powered automated test systems to guarantee the accuracy and reliability of mission‑critical voice trading interactions.
- Maintain and enhance modern software development practices (CI/CD, agile delivery, observability, and release governance).
- Monitor, measure and improve engineering velocity, quality, predictability, and time‑to‑market.
- In close partnership with CISO, own Cloud9 cybersecurity strategy, secure development lifecycle, and incident response readiness.
- Ensure platform resilience, disaster recovery, business continuity and high‑availability architecture.
- Maintain compliance with applicable regulatory, privacy, and data retention obligations relevant to financial markets customers.
- Own leadership response during major incidents and customer‑impacting events.
- Act as the bridge across global engineering sites.
- Recruit, mentor, and lead high‑performing engineering teams while implementing scalable development practices.
- Lead organisational design, succession planning, and talent development across technology functions.
- Engage directly with strategic customers, regulators, partners, and prospects as the senior technology representative.
- Monitor competitor capabilities and market trends to inform roadmap priorities.
- 20+ years experience in technology/engineering, including 10+ years in engineering management leading multiple global functions.
- Proven success as a CTO, VP Engineering, or senior technology leader in a B2B SaaS, fintech, communications, or regulated technology environment.
- Must have trading floor systems experience, demonstrated deployments, and global experience in capital markets.
- Proven success in leading large‑scale architectural transformations.
- Strong track record delivering mission‑critical, high‑availability platforms with demanding uptime and performance requirements.
- Experience with complex systems spanning cloud‑based operations, deployed hardware and remote management.
- Extensive experience with Linux/Windows production workloads and deep knowledge of cloud technology.
- Strong commercial acumen with experience aligning product and technology investments to revenue growth.
- Exceptional communication skills and experience presenting to Boards, investors, enterprise customers, and senior stakeholders.
- Bachelor's or Master's Degree in Computer Science or related engineering field.
- Knowledge of real‑time communications, media and voice systems, recording, surveillance, or unified communications platforms.
- Experience with acquisitions, post‑merger integration, or international expansion.
- Familiarity with AI/ML use cases in workflow automation, analytics, or customer experience.
- Competitive salary
- Bonus Plan
- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- Local events, team building, and development opportunities
Chief Technology Officer, Cloud9 in City of Westminster employer: Symphony Communication Services, LLC
At Symphony, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As the Chief Technology Officer for Cloud9, you will lead a talented global team in a dynamic environment that prioritises employee growth through continuous learning and development opportunities. With competitive salaries, a bonus plan, and a unique 'Build Your Own Benefits' perk, we ensure our employees are well-supported while making a meaningful impact in the fast-paced world of financial technology.
Contact Details:
Symphony Communication Services, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chief Technology Officer, Cloud9 in City of Westminster
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from Symphony Communication Services, LLC!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at Symphony Communication Services, LLC, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like Symphony Communication Services, LLC.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Chief Technology Officer, Cloud9 in City of Westminster
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at Symphony Communication Services, LLC, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at Symphony Communication Services, LLC.
How to prepare for a job interview at Symphony Communication Services, LLC
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
