Client Manager (United Kingdom) in London

Symphonic is a fully independent music distribution and marketing company based in Tampa, Florida, with a global team supporting independent artists and labels worldwide. We’re passionate about music, but even more passionate about the people behind it. We’re looking for curious, driven, and collaborative individuals who want to build, learn, and grow with us. We believe diverse perspectives make better teams, better products, and better outcomes, and we’re committed to creating a workplace where everyone belongs.

Salary: £35,000 - £40,000 GBP yearly

In a nutshell: This role will be based in the UK and will be a full‑time remote position, reporting to the Manager of Client Management. As a Client Manager, you will enjoy some cool perks while ensuring you have a proper work‑life balance. The Client Manager will manage relationships with Symphonic’s prospective and existing artist and label clients across various genres and sub‑genres, spearheading key signings and priority release development, and will act as the primary point of contact for a key segment of our client base. This position will maintain a healthy balance between the tasks that must be completed during the day and the connection to the artists and music that occurs at night.

What you will do:

• Nurture healthy and productive relationships with prospective and existing artist and label clients, and act as primary contact.
• Organize communication with clients and act as an internal go‑between among internal staff.
• Collaborate with Symphonic’s global team to plan and implement form‑fitting release marketing strategies.
• Manage the daily logistics of release management (metadata standards, production, ingestion, take‑downs, etc.).
• Plan, manage, and analyze the financial success of our client relationships (budget creation, tracking, and sales/streaming revenue analysis).
• Work in Zendesk to track client contact and measure specific SLAs.
• Anticipate problems and implement communication and tactical strategies to solve them.
• Assist in Corporate and Client Marketing meetings to help the business develop and pitch new clients.
• Perform other tasks as assigned.

What you need to have:

• Bachelor’s Degree in Music or business‑related field, or 2 years of relevant experience working in a key client relationship role at a record label, distributor, artist management company, publisher, agency, or DSP.
• Proven success in developing emerging artists or labels. Proven deep relationships or roots in the music industry community.

The Small Print: We need you to be able to talk, hear, and see well enough to perform all your job tasks. You will need to use your hands and arms to complete work tasks. We may occasionally ask you to lift boxes or materials weighing up to 25lbs. Depending on your role, you may be exposed to nightlife conditions, including loud music at venues. If you are concerned about any of these requirements or need assistance with any of these, talk to us so we can make a reasonable accommodation for you.

About Symphonic: Symphonic is a leading independent music distribution and marketing company founded in 2006 by music producer Jorge Brea in Tampa, Florida. With a “by artists, for artists” ethos, Symphonic provides a powerful platform for global distribution, content management, royalty collection, marketing, and label services tailored to independent creators. Proudly minority‑owned and fully independent, Symphonic combines advanced technology with a hands‑on approach that keeps artists and labels connected and supported at every stage. With a global presence across the U.S., Latin America, Brazil, Canada, the Caribbean, Europe, Africa, and Asia, Symphonic is committed to both technological innovation and meaningful engagement within the music communities it serves.