At a Glance
- Tasks: Engage with customers, analyse requirements, implement software solutions, and provide training.
- Company: Join a leading firm in the Street Works industry with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and continuous learning.
- Why this job: Be a key player in transforming street works processes and enhancing customer operations.
- Qualifications: Experience in Street Works and knowledge of Symology software is essential.
The predicted salary is between 40000 - 50000 £ per year.
- Reporting to: Professional Services Manager
- Salary Range: £40,000 to £50,000 p. a. based on relevant experience and knowledge
- Job Type: Full-time
- Permanent Work Authorisation: United Kingdom (Required)
The Role
We're looking to add a highly skilled Street Works Consultant to the growing Professional Services team.
With experience in the Street Works Industry, be that local authority or statutory undertaker, you will be the subject matter expert and will develop and maintain a detailed knowledge of Symology software and the requirements of the industry at large.
Key Responsibilities
- Customer Engagement: Collaborate with customer to understand their business processes, needs and overall objectives.
- Requirements
Analysis: Gather and document functional requirements, translating them into detailed functional specifications.
Ability to map customer processes and identify opportunities for improvement via our software.
- Implementation: Lead or assist in the implementation of our software solutions, ensuring smooth deployment, configuration, and integration with existing systems.
- Training and
Support: Create E-learning material and provide training to end-users to ensure the effective use of our software.
Provide escalation support as a subject matter expert for both internal and external customers.
- Solution
Design: Work with technical and product teams to design and configure software solutions that meet customer requirements and enhance both the software and customer business operations.
- Testing and Quality Assurance: Execute testing to ensure that the software meets functional specifications and quality standards.
- Key Skills
- Extensive knowledge of the New Roads and Street Works Act (NRSWA), Traffic Management Act (TMA), and associated Street Works regulations.
- Strong understanding of permit and noticing requirements, associated financial penalties, reinstatements and defect lifecycle, and statutory performance measures.
- Knowledge of the latest industry changes like lane rental schemes, digital-traffic regulation orders, hazardous waste protocol etc.
- Understanding of street works coordination, network management duties, and minimising disruption on the network.
- Familiarity with HAUC guidance, Df T codes of practice, and industry best practice
- Product Knowledge (important)
- Experience configuring, implementing, and supporting Symology or other Streetworks software.
- Ability to advise customers on effective use of Symology solutions to improve compliance, efficiency, and operational performance.
- Experience supporting system upgrades, migrations, testing, and deployment activities.
- Consultancy and Business Analysis (desirable)
- Ability to analyse customer business processes and recommend improvements aligned to legislation and industry best practice.
- Skilled at gathering and documenting business requirements through workshops and stakeholder engagement.
- Experience translating operational requirements into system configurations and solution designs.
- Personal Attributes
- Inquisitive with strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proactive and customer-focused approach.
- Capable of managing multiple priorities, support escalation, and project activities while maintaining high standards.
- Commitment to continuous professional development and staying current with changes in legislation and industry practice
- #J-18808-Ljbffr
Professional Services Consultant - Street Works in Sheffield employer: Symology
At Symology, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. Our Business Development Consultants enjoy flexible working arrangements, opportunities for professional growth, and the chance to make a significant impact within a small, successful team. With a focus on innovation and collaboration, we empower our employees to thrive while contributing to meaningful projects in the public sector and infrastructure markets.
