Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead process improvement initiatives to optimise customer operations and pensions transition services.
- Company: Dynamic financial services firm focused on operational excellence.
- Benefits: Competitive daily rate, flexible working, and a chance to make a real impact.
- Why this job: Shape the future of customer operations while enhancing efficiency and compliance.
- Qualifications: Certified Lean Six Sigma Black Belt with proven process improvement expertise.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 46800 - 78000 £ per year.
Process Improvement Specialist (certified to Lean Six Sigma Black Belt level or above) with strong experience optimising operational processes urgently required on an initial 6-month contract. This role is outside IR35, offering a rate of up to £650 / day, flexibly based from London.
You will be responsible for delivering the end-to-end process design for a comprehensive programme of work focused on optimising Customer Operations and Pensions Transition services. This initiative aims to enhance customer journeys, improve operational efficiency, ensure regulatory compliance, and streamline critical service delivery processes.
Key deliverables include:
- Definition and documentation of both current and future-state processes (note: existing processes are currently documented)
- Alignment with business and regulatory requirements
- Integration of the process framework with the wider system delivery lifecycle
You will work closely with developers, actuaries, and operate in a cross‑functional environment.
To be considered for this opportunity, applicants must have:
- Certified Lean Six Sigma Black Belt or higher
- Proven expertise in end‑to‑end process improvement, including process modelling, analysis, and application of Lean Six Sigma methodologies (especially DMAIC)
- Excellent skills in process mapping, design, and optimisation
- Hands‑on experience with Business Process Management (BPM) tools
- Exposure to workflow automation and finance system enhancements
- Demonstrated success working across Operations and cross‑functional teams
- Extensive experience in the Financial Services sector
- Outstanding senior stakeholder management and communication skills
This is an excellent opportunity to take a lead role in defining the future‑state of core Customer Operations and Pensions Transition services – helping to streamline high‑volume processes, enhance data accuracy, and optimise reporting and compliance functions at scale. You will perform deep‑dive analysis of end‑to‑end customer operations and pensions transition processes, delivering detailed process maps, root cause analysis, and data‑driven insights. You’ll lead Kaizen events, apply statistical tools aligned with DMAIC, and produce high‑quality storyboards that clearly communicate actionable recommendations and measurable outcomes.
Please note: To be considered for this role, candidates must have a strong Financial Services exposure, and a proven track record of leading complex process improvement initiatives at Black Belt level or above.
If this opportunity aligns with your experience and interests – and you require any adjustments to our communication methods – please let us know.
Process Improvement Specialist employer: Symmetry Search & Staffing Solutions
Contact Detail:
Symmetry Search & Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Improvement Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the Financial Services sector and let them know you're on the hunt for a Process Improvement Specialist role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile highlights your Lean Six Sigma Black Belt certification and showcases your experience in process improvement. Engage with relevant content and connect with industry leaders to boost your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your DMAIC knowledge and be ready to discuss specific examples of how you've optimised processes in the past. Practice articulating your thought process during Kaizen events and how you’ve driven measurable outcomes.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Process Improvement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your Lean Six Sigma Black Belt experience and any relevant process improvement projects. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Process Improvement Specialist role. Share specific examples of how you've optimised processes in the past and how you can bring that expertise to us.
Showcase Your Communication Skills: Since this role involves working with cross-functional teams and senior stakeholders, make sure to highlight your communication skills in your application. We love candidates who can clearly articulate their ideas and collaborate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Symmetry Search & Staffing Solutions
✨Know Your Lean Six Sigma Inside Out
Make sure you can confidently discuss your Lean Six Sigma Black Belt experience. Be ready to share specific examples of how you've applied DMAIC in past projects, especially in the Financial Services sector. This will show that you not only understand the theory but can also implement it effectively.
✨Master Process Mapping and Design
Brush up on your process mapping skills before the interview. Be prepared to explain how you approach process design and optimisation. You might even be asked to demonstrate your thought process or provide a sample map, so having a few examples ready can really set you apart.
✨Showcase Your Cross-Functional Collaboration
Since this role involves working closely with developers and actuaries, highlight your experience in cross-functional teams. Share stories that illustrate your ability to communicate effectively with different stakeholders and how you’ve successfully led initiatives that required collaboration across various departments.
✨Prepare for Deep-Dive Analysis Questions
Expect questions that dive deep into your analytical skills. Be ready to discuss how you've conducted root cause analysis and used data-driven insights to improve processes. Think of specific metrics or outcomes from your previous roles that demonstrate your impact on operational efficiency.
