At a Glance
- Tasks: Lead process improvement initiatives to optimise customer operations and pensions transition services.
- Company: Dynamic financial services firm focused on innovation and efficiency.
- Benefits: Competitive daily rate, flexible working, and a chance to make a real impact.
- Other info: Exciting opportunity for career growth in a fast-paced, cross-functional team.
- Why this job: Shape the future of customer operations while enhancing your skills in a collaborative environment.
- Qualifications: Certified Lean Six Sigma Black Belt with proven process improvement expertise.
The predicted salary is between 46800 - 65000 £ per year.
Process Improvement Specialist (certified to Lean Six Sigma Black Belt level or above) with strong experience optimising operational processes urgently required on an initial 6-month contract. This role is outside IR35, offering a rate of up to £650 / day, flexibly based from London.
You will be responsible for delivering the end-to-end process design for a comprehensive programme of work focused on optimising Customer Operations and Pensions Transition services. This initiative aims to enhance customer journeys, improve operational efficiency, ensure regulatory compliance, and streamline critical service delivery processes.
Key deliverables include:
- Definition and documentation of both current and future-state processes (note: existing processes are currently documented)
- Alignment with business and regulatory requirements
- Integration of the process framework with the wider system delivery lifecycle
You will work closely with developers, actuaries, and operate in a cross‑functional environment.
To be considered for this opportunity, applicants must have:
- Certified Lean Six Sigma Black Belt or higher
- Proven expertise in end‑to‑end process improvement, including process modelling, analysis, and application of Lean Six Sigma methodologies (especially DMAIC)
- Excellent skills in process mapping, design, and optimisation
- Hands‑on experience with Business Process Management (BPM) tools
- Exposure to workflow automation and finance system enhancements
- Demonstrated success working across Operations and cross‑functional teams
- Extensive experience in the Financial Services sector
- Outstanding senior stakeholder management and communication skills
This is an excellent opportunity to take a lead role in defining the future‑state of core Customer Operations and Pensions Transition services – helping to streamline high‑volume processes, enhance data accuracy, and optimise reporting and compliance functions at scale.
You will perform deep‑dive analysis of end‑to‑end customer operations and pensions transition processes, delivering detailed process maps, root cause analysis, and data‑driven insights. You’ll lead Kaizen events, apply statistical tools aligned with DMAIC, and produce high‑quality storyboards that clearly communicate actionable recommendations and measurable outcomes.
Please note: To be considered for this role, candidates must have a strong Financial Services exposure, and a proven track record of leading complex process improvement initiatives at Black Belt level or above.
If this opportunity aligns with your experience and interests – and you require any adjustments to our communication methods – please let us know.
Process Improvement Specialist employer: Symmetry Search & Staffing Solutions
Join a global technology and manufacturing organisation that champions a culture of continuous improvement and innovation. As an Operational Excellence Lead, you will enjoy flexible working arrangements from the Hatfield HQ, alongside competitive salary and benefits, while having the opportunity to drive impactful Lean initiatives and Kaizen events. The company prioritises employee growth, offering robust support for professional development and fostering a collaborative environment where your contributions are valued and recognised.
Contact Details:
Symmetry Search & Staffing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Process Improvement Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the Financial Services sector and let them know you're on the hunt for a Process Improvement Specialist role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile highlights your Lean Six Sigma Black Belt certification and showcases your process improvement successes. Engage with relevant content and connect with industry leaders to increase your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your DMAIC knowledge and be ready to discuss specific examples of how you've optimised processes in previous roles. Practice articulating your thought process during Kaizen events and how you’ve driven measurable outcomes.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Process Improvement Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your Lean Six Sigma Black Belt experience and any relevant process improvement projects. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Process Improvement Specialist role. We love seeing enthusiasm and a clear understanding of how you can contribute to optimising customer operations.
Showcase Your Skills:When filling out your application, make sure to highlight your expertise in process mapping, analysis, and BPM tools. We’re looking for candidates who can demonstrate their hands-on experience and success in leading complex initiatives.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we’re here to help if you have any questions along the way!
How to prepare for a job interview at Symmetry Search & Staffing Solutions
✨Know Your Lean Six Sigma Inside Out
Make sure you can confidently discuss your Lean Six Sigma Black Belt experience. Be ready to share specific examples of how you've applied DMAIC in past projects, especially in the Financial Services sector. This will show that you not only understand the theory but can also implement it effectively.
✨Prepare for Process Mapping Questions
Since process mapping is a key part of this role, brush up on your skills and be prepared to discuss your approach to creating current and future-state process maps. Think about how you would tackle a real-world scenario and be ready to explain your thought process clearly.
✨Showcase Your Cross-Functional Collaboration
This position requires working closely with various teams, so highlight your experience in cross-functional environments. Prepare anecdotes that demonstrate your ability to communicate effectively with developers, actuaries, and other stakeholders to achieve common goals.
✨Bring Data-Driven Insights to the Table
Be ready to discuss how you've used data analysis to drive process improvements. Think of specific metrics or outcomes from previous projects that illustrate your impact. This will help you stand out as someone who not only identifies issues but also provides actionable recommendations based on solid data.
