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- Tasks: Deliver excellent customer service and manage the hire process from start to finish.
- Company: Join a well-established hire and infrastructure support operation in Bolton.
- Benefits: Up to £34,000 salary, company pension, 20 days holiday, and retail discounts.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping customers.
- Qualifications: Experience in customer service or sales support; strong communication skills required.
- Other info: Dynamic role with opportunities for career development and industry knowledge.
The predicted salary is between 32000 - 34000 £ per year.
Location: Bolton
Hours: Monday - Friday, 08:00 - 17:30 (1 Lunch)
Salary: Up to £34,000 per year (dependent on experience)
Benefits:
- Company pension
- 20 days holidays + bank holidays
- Retail discounts & employee recognition awards
- Life assurance
- 24/7 employee assistance programme
About the Role
Customer Service - It's a People Thing
Are you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast-paced environment where no two days are the same? If so, this opportunity could be a great fit. As a Hire Controller, you'll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you'll support customers with their on-site service requirements - such as welfare units, portable sanitation, fencing, and other site equipment - guiding them through the full hire process from enquiry to off-hire and follow-up. You will focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout.
Key Responsibilities:
- Handle inbound hire enquiries via phone, email, and online channels
- Manage the full hire lifecycle from initial enquiry to off-hire and feedback
- Build and maintain strong, long-term customer relationships
- Identify opportunities to maximise hire revenue and upsell additional services
- Liaise with internal teams to coordinate deliveries, collections, and service schedules
- Resolve customer queries and issues efficiently and professionally
- Maintain accurate records and ensure high standards of service delivery
About You:
- Previous experience in a customer service, hire desk, or sales support role
- Confident managing inbound enquiries and processing orders
- Experience within construction, site services, or the hire sector is advantageous
- Strong communication and relationship-building skills
- Able to work independently and collaboratively within a team
- Highly organised with the ability to manage multiple priorities
- Comfortable using Microsoft Office and learning new systems
- Proactive, adaptable, and customer-focused in your approach
About the Opportunity:
You'll be joining a busy and supportive environment within a well-established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast-moving, customer-focused role, where no two days are the same. The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement.
Hire Controller in Manchester employer: Symmetry Recruitment
Contact Detail:
Symmetry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Manchester
✨Tip Number 1
Get to know the company! Research their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the Hire Controller role. Highlight your customer service skills and any relevant experience in the hire or construction sectors.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Hire Controller in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Hire Controller role. Highlight your customer service experience and any relevant industry knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect candidate. Don’t forget to mention your ability to build rapport and manage customer relationships.
Showcase Your Communication Skills: Since this role is all about customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see how you can engage with customers right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Symmetry Recruitment
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience. Think of specific examples where you've built rapport or resolved issues efficiently. This role is all about understanding customer needs, so be ready to discuss how you've done this in the past.
✨Familiarise Yourself with the Hire Process
Brush up on the hire lifecycle and be prepared to talk about it. Understand the steps from enquiry to off-hire, and think about how you would handle each stage. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction, practice articulating your thoughts clearly. You might want to prepare for common interview questions by rehearsing your answers out loud. Good communication can set you apart from other candidates.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities. Think of examples where you've successfully juggled tasks or projects. This will reassure them that you can thrive in a fast-paced environment like theirs.