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For Companies At a Glance
- Tasks: Manage the Helpdesk, resolving requests and providing first-line support to customers.
- Company: Join a dynamic team focused on enhancing customer experience in commercial and residential settings.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the go-to person for problem-solving and make a real difference in people's day-to-day lives.
- Qualifications: Strong communication skills, organisational abilities, and a customer-focused mindset.
- Other info: Fast-paced environment with opportunities for personal growth and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities
- Manage and operate the Helpdesk for commercial and residential occupiers, logging, tracking, and resolving requests in line with SLAs.
- Act as first-line support, handling enquiries professionally, escalating issues where required.
- Maintain accurate customer and property data in line with GDPR requirements.
- Monitor Helpdesk performance, identifying trends and opportunities for service improvement.
- Prioritise requests with the customer service team to minimise disruption to occupiers.
- Provide clear, proactive updates to occupiers on request status, delays, and next steps.
- Build strong relationships with occupiers, understanding their needs across commercial and residential settings.
- Liaise with internal teams, managing agents, contractors, and suppliers to ensure timely and high-quality resolution.
- Contribute to continuous improvement of Helpdesk systems, processes, and customer experience.
Business Support
- Manage and accurately document approved business orders.
- Support the Management Team with wellbeing and culture initiatives.
About You
- Communication and interpersonal skills, with a customer-focused approach.
- Organisational, time-management, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Confident handling customer queries, complaints, and disputes calmly and professionally.
- Proactive, adaptable, and eager to learn and develop.
- Comfortable working independently and collaboratively within a team.
- Good administrative skills and working knowledge of Microsoft Office.
- Strong written and spoken English.
Knowledge Expertise
- Analytical and organised, with the ability to work under pressure.
- Flexible, self-motivated, and positive toward change.
- Team player with the ability to prioritise and multitask effectively.
Helpdesk Operative in Manchester employer: Symmetry Recruitment
Contact Detail:
Symmetry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since the Helpdesk Operative role is all about customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries and complaints during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your proactive approach and adaptability, which are key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Helpdesk Operative in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Helpdesk Operative role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about customer interaction, don’t forget to showcase your communication prowess. Use clear and concise language in your application to demonstrate your ability to handle queries professionally.
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! Make sure to mention any experience you have with managing priorities or working under pressure. This will show us you’re ready for the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Symmetry Recruitment
✨Know Your Helpdesk Inside Out
Before the interview, make sure you understand the key responsibilities of a Helpdesk Operative. Familiarise yourself with common helpdesk software and processes, as well as the importance of SLAs. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
Since this role requires strong communication and interpersonal skills, be ready to demonstrate these during the interview. Prepare examples of how you've handled customer queries or complaints in the past, focusing on your calm and professional approach. This will highlight your customer-focused mindset.
✨Demonstrate Your Organisational Skills
The ability to manage multiple priorities is crucial for a Helpdesk Operative. Think of specific instances where you've successfully juggled various tasks or projects. Share how you prioritised requests and maintained attention to detail, which will reassure them of your organisational abilities.
✨Be Proactive and Adaptable
Employers love candidates who are eager to learn and adapt. During the interview, express your willingness to embrace change and contribute to continuous improvement. Share any experiences where you've proactively identified trends or opportunities for service enhancement, showing that you're a forward-thinking team player.
