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For Companies At a Glance
- Tasks: Manage Helpdesk operations, resolve requests, and support customers with a proactive approach.
- Company: Dynamic company focused on customer service and continuous improvement.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Fast-paced environment with plenty of room for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities
- Manage and operate the Helpdesk for commercial and residential occupiers, logging, tracking, and resolving requests in line with SLAs.
- Act as first-line support, handling enquiries professionally, escalating issues where required.
- Maintain accurate customer and property data in line with GDPR requirements.
- Monitor Helpdesk performance, identifying trends and opportunities for service improvement.
- Prioritise requests with the customer service team to minimise disruption to occupiers.
- Provide clear, proactive updates to occupiers on request status, delays, and next steps.
- Build strong relationships with occupiers, understanding their needs across commercial and residential settings.
- Liaise with internal teams, managing agents, contractors, and suppliers to ensure timely and high-quality resolution.
- Contribute to continuous improvement of Helpdesk systems, processes, and customer experience.
Business Support
- Manage and accurately document approved business orders.
- Support the Management Team with wellbeing and culture initiatives.
About You
- Communication and interpersonal skills, with a customer-focused approach.
- Organisational, time-management, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Confident handling customer queries, complaints, and disputes calmly and professionally.
- Proactive, adaptable, and eager to learn and develop.
- Comfortable working independently and collaboratively within a team.
- Good administrative skills and working knowledge of Microsoft Office.
- Strong written and spoken English.
Knowledge & Expertise
- Analytical and organised, with the ability to work under pressure.
- Flexible, self-motivated, and positive toward change.
- Team player with the ability to prioritise and multitask effectively.
Helpdesk Operative in Manchester employer: Symmetry Recruitment LTD
Contact Detail:
Symmetry Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Operative, you'll need to handle customer queries and complaints like a pro. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your proactive approach and adaptability.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Helpdesk Operative in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Helpdesk Operative role. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since this role is all about customer interaction, give examples of how you've handled enquiries or resolved issues in the past. We want to see your ability to communicate clearly and professionally.
Highlight Your Organisational Skills: Mention any experience you have with managing multiple priorities or working under pressure. We love candidates who can juggle tasks while keeping everything organised and on track!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Symmetry Recruitment LTD
✨Know Your Helpdesk Basics
Familiarise yourself with common helpdesk software and processes. Understand how to log, track, and resolve requests efficiently, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to communicate clearly and professionally, as this is crucial for a Helpdesk Operative role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes. Be ready to discuss how you prioritise tasks and manage multiple requests, especially in a fast-paced environment.
✨Emphasise Teamwork and Adaptability
Share experiences that showcase your ability to work both independently and as part of a team. Mention how you adapt to changes and contribute to a positive workplace culture, which aligns with the company's values.
