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For Companies At a Glance
- Tasks: Manage Helpdesk operations, resolve requests, and enhance customer experience.
- Company: Dynamic company focused on customer service and support.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Join a vibrant team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Fast-paced environment with room for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities
- Manage and operate the Helpdesk for commercial and residential occupiers, logging, tracking, and resolving requests in line with SLAs.
- Act as first-line support, handling enquiries professionally, escalating issues where required.
- Maintain accurate customer and property data in line with GDPR requirements.
- Monitor Helpdesk performance, identifying trends and opportunities for service improvement.
- Prioritise requests with the customer service team to minimise disruption to occupiers.
- Provide clear, proactive updates to occupiers on request status, delays, and next steps.
- Build strong relationships with occupiers, understanding their needs across commercial and residential settings.
- Liaise with internal teams, managing agents, contractors, and suppliers to ensure timely and high-quality resolution.
- Contribute to continuous improvement of Helpdesk systems, processes, and customer experience.
Business Support
- Manage and accurately document approved business orders.
- Support the Management Team with wellbeing and culture initiatives.
About You
- Communication and interpersonal skills, with a customer-focused approach.
- Organisational, time-management, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Confident handling customer queries, complaints, and disputes calmly and professionally.
- Proactive, adaptable, and eager to learn and develop.
- Comfortable working independently and collaboratively within a team.
- Good administrative skills and working knowledge of Microsoft Office.
- Strong written and spoken English.
Knowledge & Expertise
- Analytical and organised, with the ability to work under pressure.
- Flexible, self-motivated, and positive toward change.
- Team player with the ability to prioritise and multitask effectively.
Helpdesk Operative employer: Symmetry Recruitment LTD
Contact Detail:
Symmetry Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and complaints, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your proactive approach and adaptability, which are key for a Helpdesk Operative.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Helpdesk Operative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Operative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects your strong English skills. Keep it clear, concise, and professional. We love a good story, so feel free to share examples of how you've handled customer queries or complaints in the past!
Demonstrate Your Organisational Skills: In your application, give us a glimpse of how you manage multiple priorities. Share specific examples of how you've kept things organised in a fast-paced environment. We’re looking for someone who can juggle tasks like a pro!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Symmetry Recruitment LTD
✨Know Your Helpdesk Inside Out
Before the interview, make sure you understand the key responsibilities of a Helpdesk Operative. Familiarise yourself with common helpdesk software and processes, as well as the importance of SLAs. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role requires strong communication and interpersonal skills, prepare examples of how you've successfully handled customer queries or complaints in the past. Think about specific situations where you resolved issues calmly and professionally, as this will demonstrate your customer-focused approach.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities in a fast-paced environment. Share examples of how you've kept track of requests and maintained accurate data, especially in line with GDPR requirements. This will highlight your attention to detail and organisational abilities.
✨Emphasise Your Team Spirit
This role involves liaising with various teams and stakeholders, so it's crucial to showcase your ability to work collaboratively. Prepare to talk about times when you've contributed to team projects or supported colleagues, as this will illustrate your adaptability and willingness to learn.
