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- Tasks: Engage with clients, resolve issues, and foster long-term relationships.
- Company: Join a mission-driven team focused on social impact and customer satisfaction.
- Benefits: Enjoy remote work flexibility and a supportive, collaborative environment.
- Why this job: Make a real difference in people's lives while growing your skills in a dynamic setting.
- Qualifications: Experience in customer service, strong communication skills, and a passion for social impact are essential.
- Other info: This is a remote role, perfect for those who thrive in a KPI-driven environment.
Key Responsibilities: ● Customer Communication: Develop and implement a regular calling schedule with all existing clients, maintaining strong levels of communication. ● Problem Resolution: Escalate or investigate customer complaints, issues, or concerns and find timely solutions to maintain satisfaction. ● Cross-Functional Collaboration: Work with other departments to ensure customer needs are met and feedback is effectively incorporated. ● Upselling/Cross-Selling: Identify opportunities to introduce products, services, or promotions that may align with customer needs to support growth while maintaining satisfaction. ● Building and Maintaining Relationships: Foster long-term, positive relationships with customers by providing personalised support and demonstrating value. ● Retention Strategy Implementation: Work with various teams to execute retention strategies and offer solutions to retain customers. We are looking for a driven, compassionate and motivated individual who is looking to make a difference in the lives of people. You are not just great at building and maintaining relationships but also passionate about empowering others. Qualifications and Qualities Needed: ● Experience: Proven experience in a customer service position with evidence of working to and consistently hitting KPIs. ● Awareness, understanding or experience of the education or social care sectors is a plus. ● Communication Skills: Excellent interpersonal skills, able to communicate with compassion and clarity to a range of clients and team members. ● Problem-Solving: Analytical and solution-focused, with the ability to navigate complex challenges and make sound decisions under pressure. ● Values-Driven: Passion for social impact and a commitment to enhancing care standards through education and upskilling. You are driven by the purpose behind our work and motivated by making a difference. What We Offer: ● Purpose driven work ● Supportive Environment: A collaborative, mission-oriented team that values compassion, respect, and excellence in all we do. ● Flexibility: Remote working to support work-life balance
Customer Retentions specialist employer: Symmetry Recruitment LTD
Contact Detail:
Symmetry Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retentions specialist
✨Tip Number 1
Familiarize yourself with our company values and mission. Understanding what drives us will help you align your approach to customer retention with our goals, making you a more compelling candidate.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. This will demonstrate your problem-solving skills and ability to connect with clients.
✨Tip Number 3
Research the education and social care sectors. Having knowledge in these areas can set you apart, showing that you understand the unique challenges and opportunities our customers face.
✨Tip Number 4
Practice your communication skills. Since this role requires excellent interpersonal abilities, consider role-playing scenarios where you need to convey compassion and clarity to clients.
We think you need these skills to ace Customer Retentions specialist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous customer service experience, especially any roles where you met KPIs. Use specific examples to demonstrate how you've successfully resolved customer issues or built strong relationships.
Showcase Communication Skills: Since excellent interpersonal skills are crucial for this role, provide examples of how you've effectively communicated with clients in the past. Highlight any instances where your communication led to positive outcomes.
Demonstrate Problem-Solving Abilities: Include examples that showcase your analytical and solution-focused mindset. Describe situations where you navigated complex challenges and made sound decisions under pressure.
Express Your Values: Convey your passion for social impact and commitment to enhancing care standards through education. Share personal motivations that align with the company's mission to make a difference in people's lives.
How to prepare for a job interview at Symmetry Recruitment LTD
✨Show Your Passion for Customer Care
Make sure to express your genuine interest in helping customers and making a positive impact in their lives. Share specific examples from your past experiences where you went above and beyond to assist a client.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved customer complaints or issues. Highlight your analytical approach and how you navigated challenges to find effective solutions.
✨Highlight Your Communication Skills
Since excellent interpersonal skills are crucial for this role, practice articulating your thoughts clearly and compassionately. Consider role-playing common customer scenarios to showcase your ability to communicate effectively.
✨Understand the Company’s Mission
Familiarize yourself with the company's values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of enhancing care standards through education.
