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- Tasks: Lead a remote support team to tackle customer issues after ERP deployments.
- Company: Fast-growing tech organisation in the UK with a focus on innovation.
- Benefits: Competitive salary, strong benefits, and flexible remote working options.
- Why this job: Make a real difference in customer satisfaction while leading a dynamic team.
- Qualifications: Strong leadership skills and experience in customer support and software incident management.
- Other info: Join a vibrant team with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing technology organization in the United Kingdom is looking for a Technical Service Desk Manager to lead and develop a remote support team responsible for customer issues post-ERP deployments. This role requires strong leadership skills, experience in customer support, and a background in managing complex software incidents. The ideal candidate will have a proven track record in improving customer satisfaction in a multi-client environment. Competitive salary and strong benefits are offered, along with flexible remote working opportunities.
Remote Service Desk Lead — ERP & Enterprise Support employer: Syme Drummond Ltd
Contact Detail:
Syme Drummond Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Desk Lead — ERP & Enterprise Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who have experience with ERP systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to customer support and leadership. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you improved customer satisfaction or resolved complex software incidents. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Service Desk Lead — ERP & Enterprise Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and experience in customer support. We want to see how you've tackled complex software incidents and improved customer satisfaction in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Remote Service Desk Lead role. Share specific examples of your achievements and how they relate to our needs.
Showcase Your Team Management Skills: Since this role involves leading a remote support team, be sure to mention any experience you have in managing teams, especially in a multi-client environment. We love to see how you motivate and develop your team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Syme Drummond Ltd
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of ERP systems and their common issues. Be prepared to discuss specific incidents you've managed in the past, showcasing your problem-solving skills and how you improved customer satisfaction.
✨Showcase Your Leadership Style
As a Service Desk Lead, your leadership skills are crucial. Think about examples where you've successfully led a team through challenges. Be ready to explain your approach to developing team members and fostering a positive remote work environment.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to managing complex software incidents. Practice articulating your thought process and decision-making strategies, as this will demonstrate your ability to handle real-world challenges.
✨Highlight Your Customer-Centric Approach
Since improving customer satisfaction is key, prepare to discuss how you've previously enhanced customer experiences. Share metrics or feedback that illustrate your success in a multi-client environment, showing that you understand the importance of client relationships.
