At a Glance
- Tasks: Install, configure, and troubleshoot IT equipment across the UK.
- Company: Join a dynamic team at a leading technology company.
- Benefits: Competitive salary, travel opportunities, and hands-on experience.
- Other info: Great training provided; perfect for tech enthusiasts looking for variety.
- Why this job: Get out from behind the desk and solve real-world tech problems.
- Qualifications: Practical IT experience and a full UK driving licence required.
Location: UK-based — office and travel across the Symbro estate
Hours: Full-time
Salary: 35k-40k
Reports to: Group Head of Technology
Driving licence: Full UK driving licence required
About the role
We're looking for a hands-on IT & Field Technology Engineer to join our small, practical technology team and help keep our stores and clubs running smoothly across the UK. This is a role for someone who enjoys getting out from behind the desk and solving problems on site. You'll install, configure, maintain and troubleshoot IT and technology equipment across our estate, working closely with the Group Head of Technology and our technology partners.
You'll be involved in everything from POS and kiosk hardware, networking and Wi-Fi through to Microsoft 365, Intune and access control systems. The Group Head of Technology will provide the strategic direction; you'll be one of the key people turning that direction into reality on the ground. If you're technically minded, practical, organised and enjoy variety, this could be a great fit.
What you'll be doing
- Field IT & technical support
- Travel to stores and clubs to install, configure, upgrade and troubleshoot IT equipment and technology systems.
- Diagnose and resolve hardware, software, connectivity and site-level technology issues.
- Provide day-to-day IT support to store and club teams, acting as an escalation point for issues that cannot be resolved locally.
- Carry out planned site visits, installations, upgrades and preventative maintenance.
- Work with third-party suppliers and contractors to resolve technical issues quickly and minimise disruption to trading.
- Hardware, networking & infrastructure
- Install and support POS/EPOS systems, kiosks, PCs, peripherals and other retail technology.
- Install and troubleshoot routers, switches, Wi-Fi access points, cabling and VLANs.
- Support the rollout and maintenance of network infrastructure across multiple sites.
- Use hand and power tools safely and competently for equipment installation and mounting.
- Microsoft & user technology
- Support Microsoft 365, Entra ID and Intune-managed devices.
- Set up users and devices, enrol equipment and carry out basic troubleshooting.
- Support laptops, desktops, mobile devices and other end-user technology.
- Access control & site technology
- Assist with the installation, configuration and troubleshooting of access control and door-entry systems.
- Support systems such as Gantner card readers and controllers.
- Work alongside suppliers and installers where specialist support is required.
- Organisation & documentation
- Maintain accurate records of site visits, equipment installations, configurations and faults resolved.
- Keep equipment and site information up to date.
- Manage your own schedule of site visits and prioritise work according to business requirements.
- Communicate clearly with the Group Head of Technology, site teams and external suppliers.
What we're looking for
We're looking for someone who is practical, dependable and technically curious. You don't need to be an expert in every technology listed below — we can train the right person on our specific systems.
Essential
- Full, valid UK driving licence and willingness to travel regularly between stores and clubs.
- Practical IT experience, ideally in a field IT, IT support, infrastructure or similar hands-on role.
Locations
IT Support & Installations Engineer in Devon, Winsford employer: Symbro
At Taco Bell, we pride ourselves on being an excellent employer, offering a competitive salary of up to £36k along with a bonus scheme and comprehensive training to support your career progression. Our vibrant work culture in Exeter fosters teamwork and leadership, ensuring you have the tools and mentorship needed to thrive in a fast-paced environment while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Installations Engineer in Devon, Winsford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Symbro values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Symbro might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Symbro!
✨Direct Apply to Symbro
Let's not forget to apply directly through the Symbro website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support & Installations Engineer in Devon, Winsford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Symbro.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Symbro. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Symbro
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
