Senior Oracle Cloud ERP Support Consultant (ORACLE PROJECTS & LEDGERS)

INTRODUCTION: Widely considered to be leading players in Oracle Cloud Consulting. We offer a warm, friendly, 'collaborative' atmosphere, interesting & challenging work with a professional & experienced Team, good Career advancement opportunities and we are expanding extensively, creating a myriad of new opportunities. Along with considerable scope for Career advancement, we are also considered good payers; we believe in fairly rewarding our staff for their hard work, loyalty and success.

JOB PURPOSE: As Senior Oracle Cloud ERP FINANCIALS Support Consultant (Primarily the Ledgers (AP / AR / GL) & Oracle Projects) you will have a strong background in Oracle ERP solutions, particularly the Oracle Cloud ERP Projects module, and experience in mentoring. This is a hands-on role where approximately 80% of the time will be dedicated to incident resolution, problem management and change delivery for the Customer, with the remaining time focused on wider delivery and developing the Team. This role will be aligned to one strategic Government Customer. Reporting into the Service Delivery Manager, the role will also work closely with the Account Director and other leads aligned to the account to ensure that the Customer experience exceeds expectations.

YOUR MAIN DUTIES & RESPONSIBILITIES: In addition to the overall responsibilities above, you will be responsible for:

• Oracle ERP Projects module Support for the Customer, including Request Fulfilment, Incident Management, Problem Management and Change.
• Leading the resolution of complex issues related to Oracle Fusion Cloud Projects, including Project Costing, Project Billing, Project Contracts, Grants Management and Capital Projects.
• Undertaking root cause analysis of Customer-reported issues, applying fixes where necessary, and managing them through to full resolution.
• Managing customer expectations throughout issue resolution and change processes.
• Working with the customer to identify and document business requirements, particularly in relation to project financials, budgeting, and resource management.
• Ensuring good-practice / best-practice approaches are used when designing solutions and Managing the Team to deliver high-quality solutions and services.
• Overseeing and Managing Oracle Service Requests (SRs), ensuring they are progressed effectively with Oracle.
• Building and maintaining strong relationships with both internal and external Customers.
• Proactively identifying and articulating System enhancements and process improvement opportunities related to Projects modules.
• Ensuring full documentation of all developed solutions.
• Supporting the customer and the wider team through testing activities, particularly in the context of Projects module updates and quarterly Oracle releases.
• Staying up to date with the Oracle Fusion ERP roadmap, particularly enhancements to Projects modules, and advising the customer on new functionality.
• Attending both internal and external meetings and ensuring timely follow-up on agreed actions.

PERSON SPECIFICATION - KNOWLEDGE / EXPERIENCE / SKILLS / QUALITIES:

• Essential: Excellent Communication / Presentation & Client-facing skills.
• You MUST BE UK BASED to be able to carry out the work.
• Essential: UK Government Security Clearance IS required for this role. You are not required to have this now, but you should ensure that you are eligible for and are happy to go through Security Clearance, including (but not limited to) being a UK Citizen with a MINIMUM of 10 Years’ RESIDENCE IN THE UK.
• You will need to be BASED IN the UK to be able to carry out the Work. Please familiarise yourself with eligibility criteria prior to applying.
• Please note that this role is a fully on-site position in C. London OR Greater Manchester and is NOT a Hybrid/Home-Working role.
• Excellent knowledge of the Oracle ERP suite; specifically Finance (Ledgers) AND Oracle Projects will be mandatory.
• Expert in multiple ERP Modules.
• Has a positive / can-do approach.
• Passionate about the Customer experience.
• Takes ownership and accountability of the work.
• Ability to work across multiple deliverables.
• Well-organised and structured in approach.
• Demonstrates tenacity to overcome challenges and see an issue or piece of work through to the end.
• Excellent attention to detail.
• Excellent written and verbal communication skills.
• Excellent analytical skills.
• Excellent Customer / Relationship Management skills.
• A background in Finance, with some level of Finance qualifications.

Desirable: Experience of ITIL fundamentals: Incident, Problem, Change and Release Management. Project Management experience. Process improvement experience.

BENEFITS PACKAGE: Competitive Salary & full Salary Package: Pension (a leading provider), 25 days holiday, option to buy an additional 5 holiday days, birthday as additional holiday after two years’ service, eye tests, private Health Care (the leading provider), cycle-to-Work scheme, childcare vouchers, excellent Training and Learning opportunities.

What to do next (how to apply): If you are ALREADY a Senior-level Oracle Cloud ERP Support Consultant (with ORACLE PROJECTS & the LEDGERS) and you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Team VIA LINKEDIN (and NOT as a DIRECT Email). Remember; all applications are treated in the strictest confidence, so if you have the relevant skills & eligibility, there is no downside to you sending-in a CV.

Why Symatrix? Now an IBM Company, we were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all Customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice. In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”. All of this we deliver on Oracle’s ERP Cloud, HCM Cloud, E-Business Suite applications. We are delighted to be able to say that we’re an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years.