Customer Payroll Manager

Customer Payroll Team-Lead / Hands-On Payroll Manager – BPO

INTRODUCTION:

Widely considered to be leading players in Payroll Outsourcing in the UK.. And now part of IBM.. We offer a warm, friendly, \’collaborative\’ atmosphere, interesting & challenging work with a professional & experienced Team, good Career advancement opportunities and we are expanding extensively, creating a myriad of new opportunities.

Along-with plenty of scope for Career advancement, we are also considered good payers (see below for Package content); we believe in fairly rewarding our staff for their hard work, loyalty and success.

JOB PURPOSE:

The Symatrix Managed Services Team(s) offer a range of services to our Customers:

• Application Support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud
• Hosting and DBA Services
• Business Process Outsourcing for HR Administration and Payroll Solutions
• Testing-as-a-Service

You will:

• Be the SME and primary contact for a large Payroll Customer; being the face of the Symatrix Payroll service
• Ensure provision of the Customer Payroll service, to the highest quality and Customer-focussed level
• Ensure compliance with Payroll and HR legislation, GDPR and IS Policies and Procedures
• Provide a positive, personal, responsive and efficient service to all Customers
• Providing the fastest route to Customer resolution
• Set clear expectations and follow-up on what we say
• Recognise and respect differing levels of technical knowledge and adjust communication style accordingly
• Maintain Customer satisfaction (which will be monitored through Customer satisfaction surveys)
• Ensure continual improvement of service through knowledge and System Development

YOUR MAIN DUTIES & RESPONSIBILITIES:

• Day to day Management of a Payroll Team ensuring the smooth running of the Payroll and quality of service to our Customer and to ensure SLA adherence
• To plan the workload and planner of the Customer for each month’s Payroll and ad-hoc cycles

• To work in line with all Payroll processes as per the documented manuals
• Resolve and provide advice and guidance on Payroll queries from customers, employees, HMRC and other 3rd parties

• Build solid relationships with Customer, ensure that their expectations are met, and ensure delivery of a service conducive with long term customer relationship

• Be the point of escalation for Customer queries and issues
• Ensure confidentiality of Customer data is always maintained
• Customer advisor on Payroll legislation
• Assess and manage key aspects of change control on Customer account, including changes to process and operating procedures
• Ensuring update and maintenance of BPO Payroll-specific documentation (Customer Operating manual etc)

• Provide scheduled Payroll reports
• Support the BPO Manager in providing regular service delivery reports and attending Customer service review meetings
• Perform regular catch ups and annual PDRs, including setting up and monitoring the Teams objectives

• Supporting the BPO Manager with Team planning and monitoring annual leave.
• Work with cross-departmental Teams to deliver change and exceptional Customer service across the portfolio of outsourced services

• UAT of any System changes, Management of Testing of major releases, where no additional Testing contract in place

• To work in line with the Symatrix ISMS
• To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the company
• To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions
• Support continuous improvement of working practices through technology and processes
• To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the Company

PERSON SPECIFICATION – KNOWLEDGE / EXPERIENCE / SKILLS / QUALITIES:

Essential:

• AT-LEAST SOME LEVEL of of CIPP qualification
• Solid experience of RUNNING ORACLE CLOUD PAYROLL & all associated admin\’
• Experience of RUNNING a LARGE PAYROLL
• Excellent Communication / Presentation & Client-facing skills
• HANDS-ON, LINE-MANAGEMENT experience of a PAYROLL TEAM
• YOU MUST BE UK BASED to be able to carry-out the work

• Commitment to delivering the highest standards of Customer care
• Ability to work in a fast moving, dynamic environment
• Ability to communicate and influence at all levels of the business
• Experience of process improvement
• Experience of a HR Shared service centre or helpdesk environment
• Experience of product Testing
• Experience of working in cross-departmental Teams
• Experience of working for an outsource provider
• Good telephone manner
• Good problem-solving skills
• Knowledge of Data Protection and Information Security regulations

Desirable:

• Experience of Systems Support
• Experience of Reporting Tools
• Detailed knowledge of UK HR legislation
• Experience of working in a Team when a new HR & Payroll solution has been implemented
• Experience of working in a fully managed Payroll environment
• Experience of HR & Payroll process and service design and improvement
• Experience of service delivery within a multi-Customer environment

BENEFITS PACKAGE:

Competitive Salary & full Salary Package:

Pension (a leading provider), 25 days holiday, option to buy an additional 5 holiday days, birthday as additional holiday after two years’ service, eye tests, private Health Care (the leading provider), cycle-to-Work scheme, childcare vouchers, excellent Training and Learning opportunities..

What to do next (how to apply):

If you are ALREADY an experienced Oracle Cloud Payroll Team-Lead OR a fully hands-on Oracle Cloud Payroll Manager (RUNNING A LARGE ORACLE PAYROLL NOW) and you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Team VIA LINKEDIN (and NOT as a DIRECT Email).

Remember; all applications are treated in the strictest confidence, so if you have the relevant skills & eligibility, there is no downside to you sending-in a CV.

Why Symatrix?

Now an IBM Company, we were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all Customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud – from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice.! In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”.

All of this we deliver on Oracle’s ERP Cloud, HCM Cloud, E-Business Suite and Peoplesoft applications.

We are delighted to be able to say that we’re an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years.