Oracle Cloud Payroll Support Consultant (UK, UK-based)

Oracle Cloud Payroll Support Consultant (UK, UK-based) ELIGIBILITY FOR UK GOVERNMENT SECURITY CLERANCE (SC Level) NEEDED (SEE BELOW) INTRODUCTION: Widely considered to be leading players in the Oracle ERP marketplace in the UK (Oracle Payroll / HCM / Financials).. And now part of a larger Group; AST.. We offer a warm, friendly, ‘collaborative’ atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding extensively, creating a myriad of new opportunities. Along-with plenty of scope for Career advancement, we are also considered good payers (see below for Package content); we believe in fairly rewarding our staff for their hard work, loyalty and success. JOB PURPOSE: As the Oracle Cloud Payroll Support Consultant, you will be responsible for the delivery of incidents, problem resolution and change activities at one main Customer however from time-to-time you may be required to carry-out work across multiple Managed Services Customers for Symatrix. Reporting into the Application Support Manager the role will be part of a Delivery Team working collaboratively across Symatrix and with the Customer, to deliver fantastic products and services. YOUR RESPONSIBILITIES: In addition to the above overall role sentiments, you will be responsible for: Managing the Oracle Payroll Support for the Customer, including request fulfilment, Incident Management, Problem Management and Change On a rota basis be available on-call for major incidents over some weekends and Bank Holidays. This is paid overtime and would be in addition to your basic salary. As appropriate, undertake root cause analysis of Customer issues, apply fixes as necessary and manage through to resolution Managing expectations with the Customer through change and/or issue lifecycle Working with the Customer to identify and document business requirements Supporting the Design of the technological solution for the Customer and ensure that good-practice / best-practice approaches, tools and templates are used and manage the Team to deliver high quality solutions and services. Overseeing Oracle SRs ensuring they are managed and chased appropriately with Oracle Establish strong and effective relationships with both internal and external stakeholders Proactive articulation of appropriate System enhancements and process-workaround solutions Fully document all solutions developed Supporting the Customer through Testing activities Stay up-to-date with the Oracle payroll roadmap, new functionality and releases Attend both internal and external meetings and follow up on agreed actions in a timely manner. PERSON SPECIFICATION – KNOWLEDGE / EXPERIENCE / SKILLS / QUALITIES: The location of this position will be Home/Hybrid with travel required as per Customer / Project needs. Essential: Excellent knowledge of a wide range of modules in the Oracle HCM suite but very particularly Payroll ELIGIBILITY FOR UK Government Security Clearance at SC Level (please confirm & state how you meet this eligibility when making your application) Positive/can-do approach Passionate about the Customer experience Takes ownership and accountability of the work you do Ability to work across multiple deliverables Well-organised and structured in approach Demonstrates tenacity to overcome challenges and see an issue or piece of work through to the end Excellent attention to detail Excellent written and verbal communication skills Excellent analytical skills Excellent customer/relationship management skills Desirable: Knowledge and experience of Oracle Cloud Time & Labour (OTL) A background in HR or Payroll Experience of ITIL fundamentals: Incident, Problem, Change and Release Management Project Management experience Process improvement experience BENEFITS PACKAGE: Competitive Salary & full Salary Package: Pension (a leading provider), 25 days holiday, option to buy an additional 5 holiday days, birthday as additional holiday after two years’ service, eye tests, private Health Care (the leading provider), cycle-to-Work scheme, childcare vouchers, excellent Training and Learning opportunities.. What to do next (how to apply): If you are ALREADY an Oracle Cloud Payroll Support Consultant and you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Team VIA LINKEDIN (and NOT as a DIRECT Email). Remember; all applications are treated in the strictest confidence, so if you have the relevant skills & eligibility, there is no downside to you sending-in a CV. Why Symatrix? Now an AST Company, we were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud – from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”. All of this we deliver on Oracle’s ERP Cloud, HCM Cloud, E-Business Suite and Peoplesoft applications. We are delighted to be able to say that we’re an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years.