Customer Management Analyst in London

Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data — giving our clients the clarity they need to invest in real climate action.

We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets.

If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously — we'd love to hear from you.

What will I be doing?

Having found an early product-market fit in a nascent, rapidly growing space, we're scaling our Ratings Team at pace to support our carbon data platform. We're looking for a mission-driven analyst to conduct carbon project assessments and help build our expert assessment frameworks ensuring that everything we do is built on robust and comprehensive data and analysis.

It's a critical role at the heart of our business - you'll work within a large team of multidisciplinary analysts, working together to leverage all the skills and insights necessary to drive value for our customers. You will report to our Nature-Based Solutions Lead.

Specific responsibilities will include:

• Conducting carbon project assessments, providing deep due diligence on carbon projects focused on providing value to the customer through timely and robust data and insights.
• Conduct quantitative and qualitative research, such as assessing project documentation, scientific literature, news reports, modelling formulas, time series data, and geospatial data.
• Contributing toward process improvement initiatives and the design of systems and tooling to improve the speed and quality of our assessments.
• Collaborate with stakeholders across the business, notably in technology, data, product, and commercial teams.
• Ensuring that critical quality assurance processes are upheld to maintain our status as the market's most trusted data provider with our carbon project assessments.
• Promote and uphold best practices in the team, including keeping customer value at the heart of what we do.

We're looking for someone who:

• Is based in London (this role is on-site, with five days a week in our London office).
• Has up to 2 years professional experience in carbon markets or a similar field.
• Has deep critical thinking skills and the ability to apply logical principles in order to quickly determine actionable solution pathways to complex problems.
• Has experience delivering data insights as well as innovating new analytics.
• Has established knowledge of quantitative analysis techniques and high familiarity with common quantitative tools (Sheets, GIS software, SQL, Python).
• Has established knowledge of key concepts of Nature-Based Solutions projects.
• Possesses excellent English written communication and collaboration skills.
• Is a fast learner, self-starter, intellectually curious, quantitative and ready to get up-to-speed in a complex and technical domain.
• Takes initiative, has excellent time-management skills, and adapts easily to change especially when operating toward deadlines.
• Is a self-starter who thrives in constantly evolving environments, ideally with early-stage experience.
• Cares deeply about the climate and ecosystems of the Earth.
• Additional language skills in Spanish, Portuguese or Japanese are advantageous.

We'd like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description.

Benefits:

• Equity in a rapidly growing startup.
• Private Health Insurance and Life Assurance.
• Unlimited annual leave - and encouragement to actually use it!
• Enhanced parental leave.
• Up to 20 days paid sick leave.
• No corners cut in having the best tech to do your job.
• Access to Mental Health support.
• Monthly team socials.

Location: London, Old Street.

Our values:

• Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures.
• Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us.
• Do what's right - even when it's hard: We keep our focus on the long-term, even if that means short-term challenges.
• Collaborate with empathy: Our teams deliver through active collaboration. We invest in each other's success and make the company stronger in the long-run.
• Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact.

What if you're a partial fit? We prioritise grit and positivity and encourage you to apply even if your experience doesn't exactly match this job description.

Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.