Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support family engagement and manage appointments for new students at Sylvan Learning centres.
- Company: Join Unlocked Learning LLC, a leader in educational support and student engagement.
- Benefits: Enjoy flexible hours, remote work options, and a collaborative team environment.
- Why this job: Make a real impact on families while developing your skills in a supportive culture.
- Qualifications: A degree and experience in sales or customer service are required; teaching experience is a plus.
- Other info: Work 25-30 hours per week with a mix of early and late shifts.
The predicted salary is between 30000 - 42000 ÂŁ per year.
The Assistant Director of Family Engagement supports the Director of Family & School Involvement in enrolling new and returning Sylvan students. The Assistant Director also liaises with the Sylvan Contact Center to manage leads, complete follow-up tasks for booked appointments, and offer feedback to the Contact Center team to improve the customer experience for new families. The Assistant Director also carries out organizational tasks for the Sylvan Learning centers owned and operated by Unlocked Learning LLC. While some tasks may be completed remotely, the Assistant Director must work at their nearest Sylvan center in Weymouth, MA; Brookline, MA; Portsmouth, NH; or Salem, NH for at least one scheduled day each week.
ESSENTIAL ASSISTANT DIRECTOR JOB FUNCTIONS
- Updates the CRM and Google Calendar daily to show available appointment slots for new families.
- Enters appointments booked through the center website and Contact Center into Google Calendar and Dynalist.
- As needed, closes redundant appointment slots to avoid double booking.
- Completes all “welcome” tasks for booked appointments, including texts, emails, and, as needed, calls.
- Follows up on assessments and conferences that need rescheduling.
- Conducts enrollment conferences, welcome conferences, and center visits.
- Prepares enrollment conference materials as requested.
- Listens to Contact Center recordings on a weekly basis.
- Escalates service or other issues to the Sylvan Contact Center team.
- Attends monthly Contact Center meetings.
- Makes outbound care calls, including “warm transfer” care calls for leads that do not book.
- Monitors the centers’ incoming text messages and emails and responds appropriately.
- Creates and assigns action items as needed.
KNOWLEDGE AND SKILLS REQUIRED
- Four-year degree or equivalent required.
- One to two years of sales and/or customer service experience required.
- One to two years teaching experience preferred.
- Strong customer service, interpersonal, and communication skills; outgoing, people-oriented approach.
- Proven ability to manage multiple tasks and be flexible.
- Ability to work collaboratively; strong team player.
- Experience using Microsoft Office, G-Suite applications, Zoom, and other standard business applications used by the Center.
- Knowledge of tablet computers preferred.
- Ability to occasionally lift and/or move up to 10 pounds (in-center only).
SCHEDULE: 25-30 hours/week. Suggested schedule below. Mondays-Thursdays: 9:30am-2:30pm OR 2:30-7:30pm (combination of early and late days) One weekend day: Saturdays 9:00am-1:00pm OR Sundays 11:30am-3:30pm
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge, and abilities required.
Assistant Director of Family Engagement employer: Sylvan Learning of Portsmouth
Contact Detail:
Sylvan Learning of Portsmouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director of Family Engagement
✨Tip Number 1
Familiarise yourself with the Sylvan Learning centres in Weymouth, Brookline, Portsmouth, and Salem. Understanding their specific needs and community engagement strategies will help you tailor your approach during interviews and demonstrate your commitment to enhancing family involvement.
✨Tip Number 2
Network with current or former employees of Sylvan Learning. They can provide valuable insights into the company culture and expectations for the Assistant Director role, which can give you an edge in your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your experience in customer service and sales during the interview. Highlight specific examples where you've successfully engaged families or managed multiple tasks, as these skills are crucial for the role.
✨Tip Number 4
Showcase your familiarity with CRM systems and Google Calendar. Being able to discuss how you've used these tools in previous roles will demonstrate your readiness to manage appointments and improve the customer experience effectively.
We think you need these skills to ace Assistant Director of Family Engagement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, as well as any teaching experience. Use keywords from the job description to demonstrate that you meet the essential functions of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and your ability to manage multiple tasks. Mention specific examples of how you've successfully engaged with families or customers in previous roles.
Showcase Your Technical Skills: Since the role requires familiarity with Microsoft Office, G-Suite applications, and CRM systems, be sure to mention your proficiency with these tools in your application. Provide examples of how you've used them effectively in past positions.
Highlight Flexibility and Teamwork: Emphasise your ability to work collaboratively and your flexibility in managing schedules. Mention any experiences where you successfully worked as part of a team or adapted to changing circumstances.
How to prepare for a job interview at Sylvan Learning of Portsmouth
✨Show Your Customer Service Skills
Since the role involves a lot of interaction with families and managing leads, be prepared to discuss your previous customer service experiences. Share specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Your Organisational Abilities
The Assistant Director will need to manage multiple tasks and appointments. Highlight your organisational skills by discussing how you prioritise tasks and manage your time effectively in previous roles.
✨Familiarise Yourself with the Tools
Make sure you are comfortable using CRM systems, Google Calendar, and other applications mentioned in the job description. If you have experience with similar tools, be ready to talk about it during the interview.
✨Prepare for Team Collaboration Questions
This position requires a strong team player. Think of examples from your past where you worked collaboratively with others, especially in a teaching or customer service context, and be ready to share those stories.
