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- Tasks: Provide technical support for Nuance products via phone and email.
- Company: Join Foundever, a global leader in customer experience with a focus on digital-first brands.
- Benefits: Enjoy training opportunities, career progression, bonuses, and team events.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in tech support.
- Qualifications: Fluency in English and French, customer service experience, and strong troubleshooting skills required.
- Other info: Work Monday to Friday with flexible shifts after training.
The predicted salary is between 24000 - 36000 £ per year.
About Foundever
Foundever is a global leader in the customer experience (CX) industry with associates across the globe. We support operational needs for our clients and deliver seamless experiences to customers of leading digital-first brands.
Support for Nuance
We provide technical and customer support for European languages and English, supporting products like Dragon Naturally Speaking and Dragon Anywhere.
Role Requirements
- Fluency in English and French
- Complete training and pass verification tests
- Handle technical queries via phone and email
- Strong troubleshooting and analytical skills
- Ability to escalate issues appropriately
- Maintain technical and customer service standards
- Accurately log cases and adhere to quality guidelines
- Knowledge of client products and services
- Ability to work under pressure and flexibly
Support Structure
Level 2 support, Team Lead, Team Manager
Skills Needed
- Fluency in English and French
- Customer service and technical support experience
- Knowledge of software installation, troubleshooting, and speech recognition technology
- Proficiency in MS Office, browsers, Bluetooth headsets, MS Teams
- Good organizational and communication skills
- Ability to work independently and under pressure
- Optional: CompTIA A+ certification training
Shifts
Monday to Friday, 40 hours/week, shifts from 8:00 to 16:30 or 8:30 to 17:00, assigned after training.
Benefits
- Training and development opportunities
- Career progression possibilities
- Incentives and bonuses
- Employee benefits scheme
- Team events
French Speaking Technical Support Advisor employer: Sykes
Contact Detail:
Sykes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Technical Support Advisor
✨Tip Number 1
Brush up on your technical knowledge related to speech recognition software, especially products like Dragon Naturally Speaking. Familiarity with these tools will not only help you in the role but also impress the hiring team during your discussions.
✨Tip Number 2
Practice your troubleshooting skills by simulating common technical issues that users might face. This hands-on experience will prepare you for real-life scenarios and demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Familiarise yourself with the customer service standards expected in a technical support role. Understanding how to maintain quality while handling queries will show your commitment to providing excellent service.
✨Tip Number 4
Network with current or former employees of Foundever or Nuance Communications on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace French Speaking Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both English and French, as well as any relevant customer service and technical support experience. Emphasise your troubleshooting skills and familiarity with software installation and speech recognition technology.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle technical queries and work under pressure. Show how your skills align with the requirements listed in the job description.
Highlight Relevant Skills: When filling out your application, ensure you highlight your proficiency in MS Office, browsers, and communication tools like MS Teams. If you have any certifications, such as CompTIA A+, be sure to mention them as they can set you apart from other candidates.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sykes
✨Brush Up on Your Technical Knowledge
Make sure you're familiar with the products you'll be supporting, especially Dragon Naturally Speaking and Dragon Anywhere. Understanding common technical issues and solutions will help you answer questions confidently.
✨Showcase Your Language Skills
Since fluency in both English and French is crucial, practice speaking about technical topics in both languages. Be prepared to switch between languages during the interview to demonstrate your proficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills. Think of examples from past experiences where you successfully resolved technical issues or handled customer queries under pressure.
✨Highlight Your Customer Service Experience
Emphasise any previous roles in customer service or technical support. Share specific instances where you maintained high service standards and effectively communicated with customers.
