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- Tasks: Support guests via phone, email, and live chat while resolving queries and complaints.
- Company: Leading holiday cottage provider in the UK with a focus on customer success.
- Benefits: Competitive salary up to £25,000, 33 days holiday, and additional perks.
- Why this job: Make a difference in guests' holiday experiences and enjoy a rewarding role.
- Qualifications: Customer service experience and a full UK driving license required.
- Other info: Join a dynamic team dedicated to creating memorable holidays for guests.
The predicted salary is between 20000 - 25000 £ per year.
A leading holiday cottage provider in the UK is seeking a Customer Service Advisor to join their Customer Success team. This role requires a proactive individual to support guests through phone, email, and live chat while handling queries and complaints.
The ideal candidate should have a full UK driving license and experience in customer service.
This role offers a competitive salary of up to £25,000 per annum with 33 days holiday plus other benefits, making it a rewarding opportunity to contribute to a guest’s memorable holiday experience.
Guest Services Advisor — Multi-Channel Holiday Support in Weymouth employer: Sykes Holiday Cottages
Contact Detail:
Sykes Holiday Cottages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Advisor — Multi-Channel Holiday Support in Weymouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests through various channels, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past customer service roles that highlight your problem-solving skills and ability to handle complaints. This will make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Services Advisor — Multi-Channel Holiday Support in Weymouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your proactive approach.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the role. Mention how your skills align with supporting guests through various channels like phone, email, and live chat.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for helping guests shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Customer Success team!
How to prepare for a job interview at Sykes Holiday Cottages
✨Know the Company Inside Out
Before your interview, take some time to research the holiday cottage provider. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or complaints. Highlight your proactive approach and how you turned a negative situation into a positive outcome. This is crucial for a role that focuses on guest satisfaction.
✨Practice Multi-Channel Communication
Since the role involves supporting guests through phone, email, and live chat, practice your communication skills across these channels. You might even want to do mock interviews where you respond to queries in different formats to demonstrate your versatility.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, how success is measured in the position, or what challenges the company currently faces. This shows you’re thinking ahead and are genuinely interested in contributing to their success.
