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- Tasks: Be the friendly voice of our brand, helping guests with their holiday journey.
- Company: Join Dream Cottages, Dorset’s leading holiday cottage provider.
- Benefits: Enjoy 33 days holiday, your birthday off, and discounts for family and friends.
- Why this job: Make a real difference in guests' experiences while developing your skills.
- Qualifications: Customer service experience and strong problem-solving skills required.
- Other info: Diverse and inclusive workplace with great training opportunities.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a friendly, proactive Customer Service Advisor to join our Customer Success team, working across our Weymouth and Lyme Regis offices. You’ll be the voice of our brands across phone, email, live chat and social channels, supporting guests throughout their holiday journey and delivering outstanding service every step of the way.
Salary up to £25,000 per annum
37.5 hours per week (Mon–Sat, with a day off in the week)
On-call rota with £350–£525 extra per week potential
Dealing with customer queries, complaints handling & problem-solving
Working closely with internal teams to improve service
Qualifications
- A full clean UK Driving License
- Previous experience in a customer service role
- Strong conflict resolution and objection-handling skills
- A polite, positive and professional approach
- High attention to detail and quick problem-solving skills
- Strong organisation and time management
- Understanding of performance targets and openness to coaching
About Us
Dream Cottages are Dorset’s leading holiday cottage provider, managing over 500 stunning coastal and countryside properties. Lyme Bay Holidays, part of Sykes Holiday Cottages, has been creating memorable holidays along the stunning World Heritage Coast for over 40 years.
Benefits
- 33 days holiday (including bank hols) + extra days with long service
- Your birthday off!
- Two paid volunteering days each year
- Enhanced Maternity & Paternity leave
- Generous discounts on stays for you, family & friends
- Employee savings scheme
- 24/7 mental health support and health cash plan
- Loads of training & development opportunities
We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help. Apply now and become an essential part of our team, helping make every guest arrival seamless and memorable!
Customer Service Advisor in Weymouth employer: Sykes Holiday Cottages
Contact Detail:
Sykes Holiday Cottages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Weymouth
✨Tip Number 1
Get to know the company! Research Dream Cottages and Lyme Bay Holidays. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the voice of the brand. Role-play common customer scenarios with friends or family to boost your confidence and refine your problem-solving skills.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team at Dream Cottages.
We think you need these skills to ace Customer Service Advisor in Weymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We’re looking for strong conflict resolution skills, so share specific examples of how you've handled customer queries or complaints in the past.
Be Detail-Oriented: Pay attention to the details in your application. A well-structured CV and a clear cover letter can make all the difference. We appreciate candidates who take the time to present their information neatly and accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sykes Holiday Cottages
✨Know the Company Inside Out
Before your interview, take some time to research Dream Cottages and Lyme Bay Holidays. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved conflicts or handled complaints successfully. This will demonstrate your ability to deliver outstanding service, which is crucial for a Customer Service Advisor.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
