At a Glance
- Tasks: Support customers with their holiday bookings and provide exceptional service via phone and email.
- Company: Join a vibrant team at Sykes Holiday Cottages in Chester.
- Benefits: 33 days holiday, birthday off, pension scheme, and exclusive discounts.
- Other info: Enjoy a supportive culture with training opportunities and an on-site gym.
- Why this job: Be the friendly voice that makes holidays unforgettable for customers.
- Qualifications: Great communication skills and experience in customer service or travel industry.
The predicted salary is between 24000 - 28000 € per year.
4 Month Fixed-Term Contract | 1st June – 1st October
We’re looking for enthusiastic and customer-focused Customer Service Advisors to join our Chester Head Office team.
About the Role
As a Customer Service Advisor, you’ll play a key role in supporting customers who have booked their holiday through our third‑party partners. You’ll manage inbound enquiries via telephone and client portals, helping customers feel informed, reassured, and excited about their holiday plans. You’ll work closely with colleagues across our Customer Success function to deliver efficient, compliant, and high‑quality customer experiences every day.
What You’ll Be Doing
- Delivering exceptional customer service across phone, email, and written communication channels.
- Supporting customers with pre‑stay and in‑stay queries.
- Handling inbound enquiries including booking amendments, payments, and general service questions.
- Conducting outbound calls to support and assist customers.
- Explaining insurance cover options and handling objections confidently and professionally.
- Accurately recording customer interactions within internal systems.
- Working in line with FCA and company compliance standards.
- Identifying opportunities to improve processes and customer experience.
- Acting as a proud ambassador for the Sykes brand and values.
About You
We’re looking for someone who is:
- Empathetic, professional, and a great communicator.
- Resilient and positive in a busy environment.
- A collaborative team player.
- Adaptable and proactive with a growth mindset.
- Trustworthy and accountable in everything they do.
Why Join Us
We believe in rewarding our people with great benefits and a supportive culture, including:
- 33 days holiday (including bank holidays) plus extra days with long service.
- Your birthday off.
- 2 volunteering days per year.
- Pension scheme with employer contributions.
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, friends & family.
- Exclusive wellbeing discounts and offers.
- Training and development opportunities.
- On‑site gym and parking at our Chester HQ (close to the train station).
Diversity & Inclusion
At Sykes Holiday Cottages, we value diversity and inclusion and encourage everyone to bring their authentic selves to work. If you require any adjustments during the recruitment process, our team will be happy to help.
Customer Service Advisor in Chester employer: Sykes Holiday Cottages
At Sykes Holiday Cottages, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises employee wellbeing and development. Our Chester Head Office provides a supportive environment with generous benefits such as 33 days of holiday, training opportunities, and exclusive discounts for staff, making it an ideal place for those looking to grow in the travel industry while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Chester
✨Tip Number 1
Get to know the company! Research Sykes Holiday Cottages and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at handling enquiries. Role-play with a friend or family member to get comfortable with common customer scenarios and objections.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team at Sykes!
We think you need these skills to ace Customer Service Advisor in Chester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping customers and making their holiday dreams come true.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in the travel or holiday industry. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate attention to detail, so make sure your application is free from typos and errors. It shows us you care!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sykes Holiday Cottages
✨Know the Company and Its Values
Before your interview, take some time to research the company and its values. Understand what Sykes Holiday Cottages stands for and how they prioritise customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about potential customer scenarios you might face as a Customer Service Advisor. Prepare examples of how you would handle inquiries, objections, or complaints. Practising these responses will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, be ready to showcase these skills during the interview. Practice clear and concise answers, and don’t hesitate to ask clarifying questions if needed. This will highlight your ability to communicate effectively with customers.
✨Emphasise Your Team Player Attitude
The role requires collaboration with colleagues across the Customer Success function. Be prepared to discuss your experiences working in teams, how you contribute to a positive team environment, and any examples of how you've supported your teammates in achieving common goals.
