At a Glance
- Tasks: Manage relationships with property owners and help them maximise their revenue.
- Company: Join Sykes Holiday Cottages, a vibrant team with big dreams.
- Benefits: 33 days holiday, annual bonus, enhanced parental leave, and discounts on stays.
- Other info: Dynamic environment with opportunities for growth and a focus on teamwork.
- Why this job: Turn your passion for people into a rewarding career with real impact.
- Qualifications: Experience in account management or sales, strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Turn your passion for people into a rewarding career at Sykes as an Account Manager!
Hours: 37.5 per week, 5 days out of 7 (Monday to Friday, 9am until 5:30pm, with occasional weekend cover in peak periods)
Start date: 28th September. Applicants should be available to start with us on this day.
The Role: As an Account Manager in our Owner Success Team, you’ll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you’ll be their go‑to contact and a key part of their success.
What You’ll Do:
- Manage and grow relationships with up to 200 property owners
- Spot opportunities to upsell and cross‑sell services
- Act as the main point of contact, resolving issues quickly and professionally
- Track account performance and provide insights for growth
- Work closely with sales, marketing, and operations to deliver results
Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
What You’ll Bring:
- Proven experience in account management, sales, or customer service
- Strong relationship‑building and communication skills
- Demonstrated success in meeting or exceeding sales targets
- A proactive, organised, and target‑driven approach
- Proficiency in CRM software and Microsoft Office Suite
Why You’ll Love It Here:
- Annual bonus scheme linked to company performance.
- 33 days holiday (including bank hols) + extra days with long service
- Option to purchase extra holiday days if you wish.
- A day off for your birthday
- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- On‑site gym and parking at Chester HQ (near train station).
- Employee savings scheme
- Long service awards and company events
About Sykes Holiday Cottages: Sykes Holiday Cottages is a business with big dreams and bursting with ambition. Combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. We have 15 regional brands and represent over 23,000 holiday homes across the UK and Ireland, from romantic hideaways for 2 to epic getaways for 20+. What started as a small, family‑run business has grown into a large, vibrant team of passionate professionals, all working together as one of the fastest‑growing holiday let agencies in the UK. Part of the Forge Holiday Group, every role here plays a part in delivering exceptional experiences for our guests, while championing a culture where ambition, creativity, and teamwork can truly thrive. We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.
Account Manager in Chester employer: Sykes Holiday Cottages
Sykes Holiday Cottages is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in Chester. As the Head of Onboarding, you'll have the opportunity to lead transformative projects that enhance customer experiences while benefiting from robust professional development and growth opportunities. With a focus on teamwork across various departments and a commitment to achieving ambitious goals, Sykes provides a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sykes Holiday Cottages. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sykes Holiday Cottages before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sykes Holiday Cottages:Your cover letter is your chance to shine! Tell us why you want to work at Sykes Holiday Cottages specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sykes Holiday Cottages!
How to prepare for a job interview at Sykes Holiday Cottages
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
