At a Glance
- Tasks: Lead a team to create amazing experiences for owners and guests in North Wales.
- Company: Join one of the region's top holiday letting agencies with a focus on quality.
- Benefits: Enjoy 33 days holiday, birthday off, and lifestyle perks.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by shaping exceptional holiday experiences.
- Qualifications: Proven leadership in customer-focused roles and strong communication skills.
The predicted salary is between 45000 - 45000 € per year.
We’re looking for a passionate Owner Experience Manager to join the Menai Holiday Cottages team and help shape exceptional experiences for our owners, guests, and premium accounts across North Wales. As part of one of the region’s leading holiday letting agencies, you’ll lead a high-performing team, drive service excellence, and strengthen owner relationships—ensuring every interaction reflects the quality and care we’re known for.
What you’ll be doing:
- Leading a regional team to deliver outstanding owner and guest experiences
- Overseeing performance across communication channels (calls, emails, messaging, case handling)
- Driving KPIs including NPS, retention, quality, compliance, and financial performance
- Coaching, developing, and motivating your team to achieve high performance
- Managing recruitment, workforce planning, and training
- Using data and insights to improve processes and outcomes
- Building strong local partnerships to support growth
- Managing budgets and supporting operational governance, risk, and H&S standards
- Handling escalations and supporting quality assurance
- Deputising for senior leadership when required
What we’re looking for:
- Proven leadership experience in a customer-focused environment
- Strong people management and coaching skills
- Confident communicator (written and verbal)
- Ability to interpret data and drive performance improvements
- Strong organisational and commercial awareness
- Experience working in fast-paced environments with multiple priorities
- Proficiency in Microsoft Office and core business systems
Bonus if you have:
- Experience in hospitality, travel, tourism, or holiday lettings
- Background in contact centres or premium customer service
- Stakeholder or account management experience
- Experience with high-value or luxury client service
33 days holiday + options to buy more
Your birthday off
Enhanced parental leave
Discounted stays & lifestyle perks
And more!
Interested? Apply now and help us create exceptional holiday experiences across North Wales.
Owner Experience Manager in Bangor employer: Sykes Holiday Cottages
Menai Holiday Cottages is an exceptional employer that prioritises the growth and well-being of its team members while delivering outstanding experiences for owners and guests in the beautiful North Wales region. With a strong focus on professional development, a supportive work culture, and generous benefits including 33 days holiday and lifestyle perks, we empower our employees to thrive in a dynamic environment where their contributions truly matter. Join us to be part of a passionate team dedicated to excellence in hospitality and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Experience Manager in Bangor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly is key. Remember, as an Owner Experience Manager, strong communication is crucial!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Owner Experience Manager in Bangor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about creating exceptional experiences for owners and guests. Share specific examples of how you've done this in the past.
Tailor Your CV:Make sure your CV is tailored to the Owner Experience Manager role. Highlight your leadership experience and customer-focused achievements. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communicators, so show us your ability to convey information effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Menai Holiday Cottages.
How to prepare for a job interview at Sykes Holiday Cottages
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand what makes Menai Holiday Cottages stand out in the holiday letting industry. This will help you tailor your answers to show how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in customer-focused environments. Highlight your coaching and development strategies, as well as any KPIs you've driven. This will demonstrate your capability to lead a high-performing team effectively.
✨Data is Your Friend
Brush up on how to interpret data and use it to drive performance improvements. Be ready to discuss how you've used insights in past roles to enhance processes or outcomes. This will show that you can bring a data-driven approach to the Owner Experience Manager role.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video to record yourself. This will help you refine your verbal and written communication skills before the big day.
