At a Glance
- Tasks: Be the go-to person for property owners and ensure guests have unforgettable stays.
- Company: Join Dorset's leading holiday cottage provider, part of Sykes Holiday Cottages.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and wellness perks.
- Other info: Dynamic team culture with opportunities for training and development.
- Why this job: Make a real impact on holiday experiences while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27900 - 34100 £ per year.
We're looking for a proactive and people-focused Account Manager to join our busy Dream Cottages team.
You'll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
As part of the team, you'll also join our on-call rota (one week in four), earning from £350 extra per week for handling urgent guest issues.
We're Dorset's leading holiday cottage provider, managing over 500 stunning coastal and countryside properties.
As part of Sykes Holiday Cottages, we help guests make unforgettable memories while supporting owners with expert local and national marketing.
We love creating amazing holidays, supporting our team, and making a positive impact on people and the planet.
What You'll Do
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Customer service or customer relations experience
- Strong communication and organisation skills
- Confidence working independently and as part of a team
- IT literacy, especially MS Office
- Ability to problem-solve under pressure
Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
At Dream Cottages & Sykes, we believe in rewarding our people
- Annual bonus scheme linked to company performance.
- Generous holiday allowance + extra days with long service
- Option to purchase extra holiday days if you wish.
- A day off for your birthday
- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- Health cash plan & life assurance.
- Training & development opportunities.
- 24/7 mental health support.
- Employee savings scheme
- Long service awards and company events
We're passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we'll be happy to help.
#J-18808-Ljbffr
Account Manager in Weymouth employer: Sykes Holiday Cottages Ltd
Manor Cottages offers a supportive and family-oriented work environment in the picturesque Cotswolds, making it an excellent employer for those passionate about hospitality. With a generous benefits package and opportunities for personal growth within the Sykes Holiday Cottages family, employees can thrive while ensuring guests have memorable experiences. The dynamic nature of the role allows for adaptability and creativity, making every day rewarding.
Contact Details:
Sykes Holiday Cottages Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Weymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sykes Holiday Cottages Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sykes Holiday Cottages Ltd
Don't be shy about reaching out to Sykes Holiday Cottages Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager in Weymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sykes Holiday Cottages Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sykes Holiday Cottages Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
