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- Tasks: Be the go-to person for property owners and ensure guests have an unforgettable stay.
- Company: Join a vibrant team at Coast and Country Holidays in Newport.
- Benefits: Enjoy a competitive salary, annual bonus, generous holiday, and extra perks.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real difference in the holiday experience for guests and owners alike.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 per annum
Working Hours: Full-time, 37.5 hours per week, 9am-5:30pm
Days of Work: 5 days per week, Monday to Saturday; two weekends a month off, two weeks with a weekday and Sunday off.
Location: Coast and Country Holidays, Newport office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. You will also join the on‑call rota (one week in four), earning an extra £350 per week for handling urgent guest issues.
Responsibilities
- Be the primary contact for owners, offering guidance and support
- Respond quickly and efficiently to guest and owner queries
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to improve guest satisfaction
- Cover out‑of‑hours emergency phone (own car required)
Qualifications
- Customer service or customer relations experience
- Strong communication and organisation skills
- Confidence working independently and as part of a team
- IT literacy, especially MS Office
- Ability to problem‑solve under pressure
Desired Additional Experience
- Travel or hospitality experience
- Knowledge of the local area
- Previous phone and face‑to‑face customer service experience
Benefits
- Annual bonus linked to company performance
- Generous holiday allowance with extra days for long service
- Option to purchase extra holiday days
- 1 day off for your birthday
- 2 volunteering days per year
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
- Pension scheme with employer contributions
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends and family
- Health cash plan & life assurance
- Training & development opportunities
- 24/7 mental health support
- Employee savings scheme
- Long service awards and company events
Equal Opportunity
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. If you need adjustments during the recruitment process, please let us know and we’ll be happy to help.
Account Manager in Wales employer: Sykes Holiday Cottages Ltd
Contact Detail:
Sykes Holiday Cottages Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Wales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your skills as an Account Manager can help them shine. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service and hospitality shine through. We believe that being genuine can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Coast and Country Holidays!
We think you need these skills to ace Account Manager in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since this role is all about being the first point of contact, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you’d interact with property owners and guests.
Be Proactive: We love a proactive attitude! In your application, share examples of how you’ve taken initiative in previous roles. This could be anything from solving a problem independently to improving a process – it’ll show us you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sykes Holiday Cottages Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and property management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As an Account Manager, you'll be dealing with property owners and holidaymakers regularly. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your strong communication skills and ability to work well under pressure.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, like a guest complaint or a property issue. Practising these scenarios can help you articulate your problem-solving skills and show that you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.