Customer Success Advisor in Cornwall

As a Customer Success Advisor across our Regional Brands in Cornwall, you will deliver exceptional service across all contact channels, efficiently resolving customer queries and taking full ownership of the customer end-to-end journey. By applying in-depth knowledge of company processes, you'll provide proactive solutions and ensure an industry-leading customer experience. Dedicated to creating memorable experiences and building trust, you'll handle feedback, guide customers through their journey, and support our goal of becoming the UK's leading holiday letting agency. You'll also focus on driving efficiency and supporting teammates to streamline processes and maximise team productivity. Comprehensive training throughout your role will empower you to deliver exceptional outcomes at every customer touchpoint and ensure customer success. What You'll Do Deliver outstanding customer service across phone, email, chat and digital channels. Support customers throughout their journey, from pre-booking queries to post-stay resolutions. Resolve customer complaints and escalations promptly, managing cases through to completion within agreed SLAs. Proactively identify and resolve customer issues to deliver positive outcomes. Build strong customer relationships by providing a personalised, professional service. Complete and maintain accurate customer case files and records. Work closely with Account Managers and Property Services teams to resolve customer issues. Participate in the out-of-hours on-call rota when required. Visit local properties when needed to support customer or operational requirements. Share feedback and best practices to improve customer experience and operational efficiency. Follow company policies, procedures and compliance requirements. Demonstrate initiative, sound judgement and a customer-first approach to problem solving. Support additional business activities and projects as required. Live by our four values: One Business One Team, Keep it Simple, Grow