At a Glance
- Tasks: Manage relationships with property owners and help them maximise their revenue.
- Company: Join Sykes Holiday Cottages, a B Corp certified company focused on sustainable travel.
- Benefits: Earn up to £1,400 in commission quarterly, enjoy 33 days holiday, and hybrid working options.
- Other info: Be part of a diverse team dedicated to creating memorable holiday experiences.
- Why this job: Turn your passion for people into a rewarding career with amazing perks and growth opportunities.
- Qualifications: Experience in account management or customer service, strong communication skills, and a proactive approach.
The predicted salary is between 25000 - 35000 £ per year.
Turn your passion for people into a rewarding career at Sykes as an Account Manager.
Salary: £25,000 + commission
Hours: 37.5 per week, Monday to Friday with some weekend cover in peak periods
Location: Chester Head Office (hybrid after 6 month probation)
Start Date: Monday 30th March
The Role:
As an Account Manager in our Customer Success Team, you will manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you will be their go-to contact and a key part of their success.
What You Will Do:
- Manage and grow relationships with up to 200 property owners
- Spot opportunities to upsell and cross-sell services
- Act as the main point of contact, resolving issues quickly and professionally
- Track account performance and provide insights for growth
- Work closely with sales, marketing, and operations to deliver results
Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
What You Will Bring:
- Proven experience in account management, sales, or customer service
- Strong relationship-building and communication skills
- Demonstrated success in meeting or exceeding sales targets
- A proactive, organised, and target-driven approach
- Proficiency in CRM software and Microsoft Office Suite
Why You Will Love It Here:
- On average up to £1,400 in commission quarterly
- 33 days holiday (including bank holidays) + extra days with long service
- Your birthday off just because
- Two paid volunteering days each year
- Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Generous discounts on stays for you, family & friends
- 24/7 mental health support and health cash plan
- Hybrid working & amazing Chester HQ perks
- Loads of training & development opportunities
About Sykes Holiday Cottages:
Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family-run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group. Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We are proud to be B Corp certified, which means we are serious about doing business the right way - creating fair, inclusive, and sustainable travel experiences for everyone.
We value diversity and inclusion, bring your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply.
Account Manager in Chester employer: Sykes Holiday Cottages Ltd
Manor Cottages offers a supportive and family-oriented work environment in the picturesque Cotswolds, making it an excellent employer for those passionate about hospitality. With a generous benefits package and opportunities for personal growth within the Sykes Holiday Cottages family, employees can thrive while ensuring guests have memorable experiences. The dynamic nature of the role allows for adaptability and creativity, making every day rewarding.
Contact Details:
Sykes Holiday Cottages Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sykes Holiday Cottages Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sykes Holiday Cottages Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sykes Holiday Cottages Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Sykes Holiday Cottages Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sykes Holiday Cottages Ltd!
How to prepare for a job interview at Sykes Holiday Cottages Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
