At a Glance
- Tasks: Manage relationships with property owners and help them maximise their revenue.
- Company: Join Sykes Holiday Cottages, a B Corp certified company focused on sustainable travel.
- Benefits: Earn up to £1,400 in commission quarterly, enjoy 33 days holiday, and hybrid working options.
- Other info: Be part of a diverse team dedicated to creating memorable holiday experiences.
- Why this job: Turn your passion for people into a rewarding career with amazing perks and growth opportunities.
- Qualifications: Experience in account management or customer service, strong communication skills, and a proactive approach.
The predicted salary is between 25000 - 35000 £ per year.
Turn your passion for people into a rewarding career at Sykes as an Account Manager.
Salary: £25,000 + commission
Hours: 37.5 per week, Monday to Friday with some weekend cover in peak periods
Location: Chester Head Office (hybrid after 6 month probation)
Start Date: Monday 30th March
The Role:
As an Account Manager in our Customer Success Team, you will manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you will be their go-to contact and a key part of their success.
What You Will Do:
- Manage and grow relationships with up to 200 property owners
- Spot opportunities to upsell and cross-sell services
- Act as the main point of contact, resolving issues quickly and professionally
- Track account performance and provide insights for growth
- Work closely with sales, marketing, and operations to deliver results
Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
What You Will Bring:
- Proven experience in account management, sales, or customer service
- Strong relationship-building and communication skills
- Demonstrated success in meeting or exceeding sales targets
- A proactive, organised, and target-driven approach
- Proficiency in CRM software and Microsoft Office Suite
Why You Will Love It Here:
- On average up to £1,400 in commission quarterly
- 33 days holiday (including bank holidays) + extra days with long service
- Your birthday off just because
- Two paid volunteering days each year
- Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Generous discounts on stays for you, family & friends
- 24/7 mental health support and health cash plan
- Hybrid working & amazing Chester HQ perks
- Loads of training & development opportunities
About Sykes Holiday Cottages:
Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family-run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group. Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We are proud to be B Corp certified, which means we are serious about doing business the right way - creating fair, inclusive, and sustainable travel experiences for everyone.
We value diversity and inclusion, bring your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply.
Account Manager in Chester employer: Sykes Holiday Cottages Ltd
At Sykes Holiday Cottages, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. With generous benefits such as up to £1,400 in quarterly commission, 33 days of holiday, and extensive training opportunities, our Chester Head Office provides a supportive environment for Account Managers to thrive and grow their careers while making a meaningful impact in the holiday rental industry.
Contact Details:
Sykes Holiday Cottages Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sykes on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to account management. Think about how you’ve built relationships and resolved issues in the past – those stories will make you stand out!
✨Tip Number 3
Show your passion for customer success during the interview. Talk about how you can help property owners maximise their revenue and share any relevant experiences that highlight your proactive approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Account Manager in Chester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for people shine through! We want to see how you connect with others and what makes you excited about being an Account Manager. Share your experiences that highlight your relationship-building skills.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight your experience in account management, sales, or customer service, and don’t forget to mention any successes in meeting sales targets. We love seeing how you’ve made an impact in previous roles!
Be Proactive:In your cover letter, demonstrate your proactive approach. Talk about how you've spotted opportunities in the past and how you resolved issues quickly and professionally. We’re looking for someone who takes initiative and drives results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sykes Holiday Cottages Ltd
✨Know Your Stuff
Before the interview, make sure you understand Sykes' mission and values. Familiarise yourself with their services and how they help property owners maximise revenue. This will show your genuine interest in the role and the company.
✨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight any specific instances where you resolved issues or upsold services to demonstrate your proactive approach.
✨Be Data-Driven
Since tracking account performance is part of the job, come prepared with insights from your previous roles. Discuss how you used data to drive sales or improve customer satisfaction. This will illustrate your analytical skills and target-driven mindset.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role. Ask about the team dynamics, opportunities for growth, or how success is measured in the Account Manager position. This not only shows your interest but also helps you gauge if it's the right fit for you.
