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For Companies At a Glance
- Tasks: Be the go-to person for property owners and ensure guests have unforgettable experiences.
- Company: Join Lakelovers, a leader in creating memorable Lake District holidays since 1977.
- Benefits: Up to £25,000 salary, 33 days holiday, birthday off, and annual bonus.
- Why this job: Make a real impact on holiday experiences while working in a supportive team.
- Qualifications: Customer service experience, strong communication skills, and IT literacy.
- Other info: Enjoy training opportunities and a commitment to diversity and inclusion.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Be Part of the Team that Powers Lakelovers!
Salary: Up to £25,000 per annum
Hours: Full-time (37.5 hours), Monday to Saturday, 9am–5:30pm, with a day off in the week.
Location: Option to work at either our Windermere or Keswick office in Cumbria.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
What You’ll Do
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
What You’ll Bring
- Customer service or customer relations experience
- Strong communication and organisation skills
- Confidence working independently and as part of a team
- IT literacy, especially MS Office
- Ability to problem-solve under pressure
- Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Lakelovers?
Lakelovers, part of Sykes Holiday Cottages, has been creating unforgettable Lake District holidays since 1977. We handpick unique properties, maintain the highest standards, and make sure every guest leaves with a smile. With over 40 years of experience, we pride ourselves on quality, friendly service, and making a positive impact on our community and environment.
Why You’ll Love Working With Us
At Lakelovers & Sykes, we believe in doing right by our people:
- Annual bonus – up to 10% of salary
- 33 days holiday (including bank hols) + extra days with long service
- Your birthday off, just because!
- Two paid volunteering days each year
- Proud to be a BCorp – committed to people & planet
- Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Generous discounts on stays for you, family & friends
- Employee savings scheme
- 24/7 mental health support + health cash plan
- Loads of training & development opportunities
- Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Apply now and help us create amazing holidays in Wales!
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Account Manager employer: Sykes Holiday Cottages Ltd
Contact Detail:
Sykes Holiday Cottages Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Lakelovers and understanding their values. Be ready to discuss how your experience aligns with their mission of creating unforgettable holidays. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you’ll need to be clear and confident. Role-play common interview questions with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Lakelovers team. Let’s make those holiday dreams come true together!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for property owners, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d interact with our clients.
Be Personable and Proactive: We love a proactive attitude! In your application, share examples of how you've gone above and beyond in previous roles. This will help us see your people-focused approach and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sykes Holiday Cottages Ltd
✨Know Your Stuff
Before the interview, make sure you understand Lakelovers' mission and values. Familiarise yourself with their services and the local area. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As an Account Manager, you'll be dealing with property owners and holidaymakers. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you resolved issues or improved customer satisfaction.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to think on your feet or handle pressure. Demonstrating your ability to stay calm and find solutions will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, company culture, or growth opportunities. This shows you're engaged and serious about the position, plus it gives you insight into whether it's the right fit for you.