We're looking for a proactive and people-focused Account Manager to join our busy Dream Cottages team. You'll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you'll also join our on-call rota (one week in four), earning from £350 extra per week for handling urgent guest issues.
We're Dorset's leading holiday cottage provider, managing over 500 stunning coastal and countryside properties. As part of Sykes Holiday Cottages, we help guests make unforgettable memories while supporting owners with expert local and national marketing. We love creating amazing holidays, supporting our team, and making a positive impact on people and the planet.
What You'll Do:
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Customer service or customer relations experience
- Strong communication and organisation skills
- Confidence working independently and as part of a team
- IT literacy, especially MS Office
- Ability to problem-solve under pressure
Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
At Dream Cottages & Sykes, we believe in rewarding our people:
- Annual bonus scheme linked to company performance.
- Generous holiday allowance + extra days with long service
- Option to purchase extra holiday days if you wish.
- A day off for your birthday
- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- Health cash plan & life assurance.
- Training & development opportunities.
- 24/7 mental health support.
- Employee savings scheme
- Long service awards and company events
We're passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we'll be happy to help.
#J-18808-Ljbffr
Account Manager in Weymouth employer: Sykes Holiday Cottages Ltd
Sykes Holiday Cottages Ltd offers a vibrant work culture in the picturesque setting of Weymouth, Dorset, where you can thrive as an Owner Success & Guest Experience Manager. With a strong focus on employee growth and collaboration, you'll enjoy competitive benefits including a £350 weekly on-call bonus, while playing a pivotal role in enhancing both owner and guest experiences. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in the holiday rental industry.
Contact Details:
Sykes Holiday Cottages Ltd Recruitment Team
