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For Companies At a Glance
- Tasks: Support quality systems and ensure smooth operations across various management systems.
- Company: Join Foundever, a global leader in customer experience with a vibrant team culture.
- Benefits: Gain valuable experience, develop skills, and enjoy flexible working options.
- Why this job: Make a real impact on quality and safety while working with top brands.
- Qualifications: Strong attention to detail, organisational skills, and a passion for customer service.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Position
Quality Systems Assistant
Responsibilities
- Provide efficient practical and administrative support to the Quality Systems & Environmental Manager to ensure the smooth running of the site Management Systems, ISO 9001 Quality, ISO 14001 Environmental, ISO 27001 Information Security, ISO 13485 Medical Devices as well as Occupational Health & Safety and other accreditations where applicable that the site holds, MHRA, Food Hygiene, SALSA, Cyber Essentials
- Update various databases, run reports and monitor actions to ensure items are completed on time
- QS database – client complaints, procedure changes, audit findings, quarantine actions, isolations, logging audit reports
- Training database – internal procedure training, external training
- Asset database – maintenance records, supplier information, document reviews
- Amend procedures and forms for approval, document changes made
- Monitor, issue, record, and chase training sign off sheets
- Carry out checks on First Aid boxes, keep roll call sheets updated
- Produce posters, newsletter and notices for H&S and company information
- Assist with environmental initiatives
- Assist in implementing and maintaining any client specific quality requirements
Office Admin duties
- Providing a professional and efficient support service to the @HOME team following set processes to enable the movement and control of Company assets.
- General administration duties where required for clients or a point of contact for holiday coverage
- General maintenance of noticeboard information
- Participation in planning site events and linking into the Foundever EverConnect programs
Key Skills
- Attention to detail, good organisational and time management skills and the ability to prioritise and follow instruction accurately
- Excellent communication and customer service skills
- Ability where required to work on their own and if desired also from home
- A high level of numeric and data accuracy
- Excellent keyboard skills and a good working knowledge outlook, word, excel
- Working knowledge of PowerPoint, publisher, visio, acrobat would be advantageous
- A basic knowledge of inventory and CRM systems (full training will be provided)
Security Compliance
Employees are required to maintain compliance with Foundever safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security and privacy programs to protect Foundevers business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundevers employees.
Ethics Compliance
Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company\’s policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to Foundever’s policies on ethics and integrity.
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Quality Systems Assistant employer: Sykes Enterprises, Inc.
Contact Detail:
Sykes Enterprises, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Systems Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Foundever and its values. Understand their approach to customer experience and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your attention to detail and organisational skills, which are key for the Quality Systems Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Foundever team and ready to contribute to their amazing work.
We think you need these skills to ace Quality Systems Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Systems Assistant role. Highlight relevant experience and skills that match the job description, like your attention to detail and organisational skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Foundever's values. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to showcase your technical skills, especially with tools like Excel and Word. If you have experience with databases or quality management systems, let us know! We’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Sykes Enterprises, Inc.
✨Know Your ISO Standards
Familiarise yourself with the ISO standards mentioned in the job description, especially ISO 9001, ISO 14001, and ISO 27001. Being able to discuss these standards and how they relate to quality systems will show your understanding of the role and impress the interviewers.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised tasks and ensured timely completion, as this will demonstrate your ability to handle the responsibilities of a Quality Systems Assistant.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations related to quality management and compliance. Think through potential scenarios, such as dealing with client complaints or updating databases, and be ready to explain your thought process and actions clearly.
✨Communicate Effectively
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your customer service skills and ability to work well with others.