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For Companies At a Glance
- Tasks: Support customers via calls, emails, and social media in a fast-paced environment.
- Company: Join Foundever, a global leader in customer experience with 170,000 associates worldwide.
- Benefits: Enjoy flexible hours, learning opportunities, career growth, and monthly incentives.
- Why this job: Be part of a dynamic team that values your talents and offers a fun work culture.
- Qualifications: Fluent in English and French, with customer service experience and strong communication skills.
- Other info: Work hours are between 4pm and 1am, perfect for students seeking evening shifts.
The predicted salary is between 24000 - 36000 £ per year.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
French Customer Service Agent – Backshift
We are currently recruiting for a French speaking Customer Support agent to join our shared team on the back shift.
The client group you are joining is part of the shared group, this means you will be trained on a second client and possibly other clients as and when required.
The shared group supports customers by call, email, chat, WhatsApp, letter and social media, you will be expected to support all channels.
The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements.
We offer a good benefit package as below:
- 37.5 hours contact between 4pm and 1am Monday to Friday
- Learning and Development courses
- Career opportunities within the account
- Monthly incentives
What you need to do in return? Well…you need to effectively use your excellent customer service skills for customer; assist them with their inquiries over the phone or by email; advise them on products and give the best resolution. We work on a fast paced environment and flexibility matters.
If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:
Responsibilities and results:
- To respond to all customer enquires within given timescales, efficiently and effectively.
- To develop and maintain a full knowledge of client products and services.
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- To deal with all correspondence as requested/required.
- Logging of all calls accurately and in line with procedure.
- Responsible for maintaining and updating all administration.
- To consult product manuals, to be able to advise customer of appropriate options/solutions.
- To meet minimum monitoring criteria
- To meet and exceed daily/weekly targets
Pre-recruitment experience, knowledge and skills required are:
- Fluent in English and French
- Experience of or aptitude for Customer Service.
- Good organisational skills.
- A minimum of 20 wpm on a keyboard.
- A working knowledge of MS Word / Excel
- Excellent communication skills and the ability to remain calm in all situations.
- Ability to work on own initiative and under pressure in order to achieve deadlines.
- ECDL qualification an advantage
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves!
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French Customer Service Agent - Backshift employer: Sykes Enterprises, Inc.
Contact Detail:
Sykes Enterprises, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Service Agent - Backshift
✨Tip Number 1
Familiarise yourself with the customer service landscape, especially in the context of French-speaking clients. Understanding cultural nuances and common customer concerns can give you an edge during interviews.
✨Tip Number 2
Practice your communication skills in both English and French. Since you'll be dealing with customers across various channels, being articulate and clear in both languages will help you stand out.
✨Tip Number 3
Research Foundever and their client base. Knowing their products and services will not only prepare you for potential questions but also demonstrate your genuine interest in the role.
✨Tip Number 4
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues, as this is a key aspect of the role.
We think you need these skills to ace French Customer Service Agent - Backshift
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the French Customer Service Agent position. Understand the responsibilities and required skills, especially the importance of customer service and communication in both French and English.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Emphasise your language skills, particularly your fluency in French and English, and any previous roles that involved similar responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Sykes Enterprises, Inc.
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and French, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to communicate effectively in both languages, as this will be crucial for the customer service position.
✨Familiarise Yourself with Customer Service Scenarios
Think about common customer service situations you might encounter in this role. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. This will show your potential employer that you understand the demands of the job.
✨Know the Company and Its Clients
Research Foundever and its client base. Understanding their products and services will help you answer questions more effectively and demonstrate your enthusiasm for the role. It also shows that you are proactive and genuinely interested in the company.
✨Demonstrate Flexibility and Adaptability
Given that the role involves working across various channels and possibly supporting multiple clients, highlight your ability to adapt to different situations. Share examples of how you've successfully managed change or handled a fast-paced environment in previous roles.