At a Glance
- Tasks: Deliver exceptional customer service across various channels and resolve queries efficiently.
- Company: Join John Bray Cornish Holidays, a leading holiday letting agency in North Cornwall.
- Benefits: Enjoy competitive salary, generous holidays, bonuses, and mental health support.
- Other info: Dynamic work environment with opportunities for training and career growth.
- Why this job: Make a real impact by creating memorable experiences for customers in a vibrant team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24784 - 24784 £ per year.
Salary: £24,784.50 per annum
Working Pattern: 37.5 hours, Monday to Saturday.
Location: Rock, Wadebridge
About the Role
As a Customer Service Advisor, you will deliver exceptional service across all contact channels, efficiently resolving customer queries and taking full ownership of the customer end-to-end journey. By applying in-depth knowledge of company processes you’ll provide proactive solutions and ensure an industry-leading customer experience. Dedicated to creating memorable experiences and building trust, you’ll handle feedback, guide customers through their journey, and support our goal of becoming the UK’s leading holiday letting agency. You’ll also focus on driving efficiency and supporting teammates to streamline processes and maximize team productivity. Comprehensive training throughout your role will empower you to deliver exceptional outcomes at every customer touchpoint and ensure customer success.
What You’ll Do
- Deliver outstanding customer service across phone, email, chat, and digital channels.
- Support customers throughout their journey, from pre-booking queries to post-stay resolutions.
- Resolve customer complaints and escalations promptly, managing cases through to completion within agreed SLAs.
- Proactively identify and resolve customer issues to deliver positive outcomes.
- Build strong customer relationships by providing a personalized, professional service.
- Complete and maintain accurate customer case files and records.
- Work closely with Account Managers and Property Services teams to resolve customer issues.
- Participate in the out-of-hours on-call rota when required.
- Visit local properties when needed to support customer or operational requirements.
- Share feedback and best practices to improve customer experience and operational efficiency.
- Follow company policies, procedures and compliance requirements.
- Demonstrate initiative, sound judgement and a customer-first approach to problem solving.
- Support additional business activities and projects as required.
Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
What You’ll Bring
- Previous experience in a customer service or similar customer-facing role.
- Strong conflict resolution and objection-handling skills.
- Confident using systems and IT platforms.
- Positive, professional and approachable communication style.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Able to think quickly and solve problems effectively.
- Well organized with good time management skills.
- Resilient, with the ability to stay motivated during busy periods.
- Comfortable working to performance targets and open to feedback and coaching.
Bonus Points For
- Experience in working with Digital Contact Channels.
- Experience in working within the travel sector.
- Commercial acumen.
Why You’ll Love Working With Us
- Annual bonus scheme linked to company performance.
- Generous holiday allowance plus extra days with long service.
- Option to purchase extra holiday days if you wish.
- A day off for your birthday.
- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions.
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- Health cash plan & life assurance.
- Training & development opportunities.
- 24/7 mental health support.
- Employee savings scheme.
- Long service awards and company events.
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Customer Service Advisor in Wadebridge employer: Sykes Cottages
At John Bray Cornish Holidays, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. Located in the picturesque Rock, Wadebridge, our Customer Service Advisors enjoy comprehensive training, generous holiday allowances, and a range of benefits including enhanced parental leave and mental health support, all while contributing to creating memorable experiences for our guests. Join us and be part of a dedicated team that is committed to excellence and making a positive impact in the holiday letting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wadebridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sykes Cottages. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sykes Cottages before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Wadebridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sykes Cottages:Your cover letter is your chance to shine! Tell us why you want to work at Sykes Cottages specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sykes Cottages!
How to prepare for a job interview at Sykes Cottages
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
