At a Glance
- Tasks: Lead teams to create unforgettable holiday experiences for Owners and guests.
- Company: Carbis Bay Holidays, a leader in luxury holiday home management.
- Benefits: Competitive salary, generous holiday allowance, and mental health support.
- Other info: Join a diverse team with excellent career development opportunities.
- Why this job: Make a real impact in the travel industry while leading passionate teams.
- Qualifications: Proven leadership skills and experience in customer service.
The predicted salary is between 45000 - 45000 £ per year.
Join us Regional Owner Experience Manager, Creating Unforgettable Holidays!
Salary
- £45,000 per annum
- Working Hours: 37.5 hours per week, 9am until5.30pm
Days of Work: Monday to Friday, (occasional Saturday working may be required to meet the business needs) .
Location
Dartmouth & Salcombe (Devon).
About the Role
The purpose of the
Regional Owner Experience Manager is to lead and inspire the Owner Success and local Property Services teams to deliver a world-class experience for both Owners and guests.
The role is responsible for creating a culture of exceptional service, accountability and continuous improvement, ensuring that teams are aligned and consistently delivering to a high standard.
Working closely with both operational and commercial stakeholders, the Regional Owner Experience Manager will champion the Owner and guest journey, drive collaboration between teams, identify opportunities to improve processes and ways of working, and ensure feedback and insight are translated into meaningful action.
Through strong leadership, coaching and engagement, the role will build high-performing, motivated teams who take pride in delivering outstanding service, while ensuring Owners feel valued, supported and confident in the management of their properties.
- What You’ll Do
- Take accountability for the management and leadership of one or more regional brands.
- Ensureteams consistently deliver agreed company-wide service levels across email, owner messaging, call handling and case management.
- Provideregular performance reporting across key business objectives, including NPS, stock quality, owner retention, net property rate, team engagement, property compliance and financial management.
- Developand maintaining strategic partnerships within the local community to strengthen the regional brand presence and enhance the ‘local brand’ feel.
- Usedata and insight to identify opportunities for operational improvement and commercial growth within the brand..
- Ensureeffective regional controls and governance are in place to manage risk and maintain compliance.
- Provideeffective line management, leadership and development of direct reports.
Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
- What You’ll Bring
- Proven track record of leading, coaching and managing people to deliver high performance and exceptional customer outcomes.
- Experience of managing large, diverse and/or multi-site teams, with the ability to motivate, engage and develop colleagues.
- Confidence to communicate effectively with Owners, guests, colleagues and senior stakeholders.
- Strong analytical skills, with experience of reviewing, interpreting and using reports and data toidentify trends, opportunities and areas for improvement.
- Strong business planning and organisational skills, with demonstrated commercial awareness and the ability to translate business objectives into clear actions and results.
- Highly competent in Microsoft Office, with confidence using systems and technology to manage information, analyse data and communicate effectively.
- Proven ability to manage multiple priorities and workstreams simultaneously, while maintaining a high level of attention to detail.
- Comfortable working to tight deadlines in a fast-paced environment, with the ability to remain calm, organised and solutions-focused under pressure.
- Bonus Points For
- Experience in travel & tourism, holiday letting or hospitality.
- Previous customer-facing experience, both in person and by phone.
- Confident and adaptable when learning new systems and technology.
- Good knowledge of the local area.
- Experience working with HNW clients or within the luxury sector.
- Experience in account management or relationship management.
- Experience using AI tools and software.
Who Are Carbis Bay Holidays?
At Carbis Bay Holidays, we specialise in letting holiday homes exclusively in and around St Ives and Carbis Bay.
Founded in 2000, Carbis Bay Holidays began with a simple mission: to market and manage luxurious self-catering accommodation in this exclusive area of West Cornwall, sharing our passion and love for the region with others.
Today, we offer over 200 of the finest, unique holiday homes, in the very best surroundings.
Our guests can expect properties with panoramic sea views, apartments perched on cliff tops overlooking the beach and grand houses with fabulous outdoor and indoor spaces.
Many are just steps from the beach, some have hot tubs and all offer an exquisite base from which to explore the area.
Carbis Bay Holidays & Sykes, we believe in rewarding our people
- Annual bonus schemelinked to company performance.
- Generous holiday allowance + extra days with long service
- Option to purchase extra holiday days if you wish.
- A day off for your birthday
- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- Health cash plan & life assurance.
- Training & development opportunities.
- 24/7 mental health support.
- Employee savings scheme
- Long service awards and company events
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
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Regional Owner Experience Manager in Salcombe employer: Sykes Cottages
Sykes Cottages is an excellent employer, offering a vibrant work culture in Redruth that prioritises employee well-being and development. With benefits such as an annual bonus scheme, health cash plans, and generous holiday allowances, we foster a supportive environment where Customer Care Specialists can thrive and grow their careers while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Owner Experience Manager in Salcombe
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sykes Cottages. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sykes Cottages
Don't be shy about reaching out to Sykes Cottages directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Regional Owner Experience Manager in Salcombe
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sykes Cottages and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sykes Cottages
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
