At a Glance
- Tasks: Lead a dynamic team ensuring top-notch property maintenance and guest satisfaction.
- Company: Join Lyme Bay Holidays, a leader in creating memorable holiday experiences.
- Benefits: Enjoy competitive salary, generous holidays, and wellness perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in managing service teams and strong people skills required.
The predicted salary is between 35000 - 35000 £ per year.
Come Work With Us At Lyme Bay Holidays
Salary
Up to £35,000 per annum
Working Pattern
37.5 hours, 5 days per week between Monday and Saturday.
Location
Lyme Regis, Dorset.
About the Role
As the new Property Services Manager, you will head up our team of Housekeepers, Laundry, Linen Drivers, Maintenance Operatives, Local Supplier Lead and Quality & Compliance.
You will oversee the daily running of these teams as they carry out all aspects of property maintenance and ensuring our portfolio of properties are presented and maintained to the highest of standards.
You will lead the team and ensure we are able to positively respond to all local property requirements, working closely with the Property Services Team.
What You'll Do
- Managing team performance of the full Property Services team within the Brand.
- Plan daily workloads to maximise workload efficiently.
- Ensure the team remain on track to meet all OKRs via daily huddles, 1:1s and carrying out regular team meetings.
- Monitoring NPS feedback of our Managed Properties and ensuring corrective action is taken and support provided as appropriate to ensure quality standards are maintained and NPS OKRs are met.
- Devising staff rosters and managing holiday requests and sickness, ensuring optimum staffing levels are maintained at all times.
- Cover out of hours emergency callout duties on a rota basis to ensure all out of hours emergencies are covered within the Brand.
- Support the Property Services HUB Team in Chester as required.
- Manage any company vehicles, ensuring they are kept roadworthy and compliant.
- Oversee compliance for our local office/s.
- Support our QA's from time to time by completing thorough property checks to keep our properties in tip top shape all year round.
Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
- What You'll Bring
- Previous experience managing service led teams.
- Strong people management skills.
- Proven customer service experience.
- Experience in rota management.
- IT literate - MS office and databases.
- Proven track record of building strong relationships.
- Good problem solving skills.
- Ability to work well under pressure.
- Bonus Points For
- Ability to adapt to changing priorities and multitask effectively.
- Knowledge of Property Maintenance & Compliance.
- Holiday let/Hospitality Industry Experience.
- Good knowledge of the local area.
Who Are Lyme Bay Holidays?
Lyme Bay Holidays, part of Sykes Holiday Cottages, has been creating memorable holidays along the stunning World Heritage Coast for over 40 years.
From Lyme Regis to the rolling hills of Devon, we manage a diverse mix of holiday homes, all backed by the personal, friendly service our guests know and love.
- Why You'll Love Working With Us
- Annual bonus scheme linked to company performance.
- Generous holiday allowance plus extra days with long service.
- Option to purchase extra holiday days if you wish.
- A day off for your birthday.
- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions.
- Discounted and last minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- Health cash plan & life assurance.
- Training & development opportunities.
- 24/7 mental health support.
- Employee savings scheme.
- Long service awards and company events.
We're passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we'll be happy to help.
If you're passionate about creating unforgettable holidays, we'd love to welcome you to the team. Apply now!
Property Services Manager in Lyme Regis employer: Sykes Cottages
Sykes Cottages is an excellent employer, offering a vibrant work culture in Redruth that prioritises employee well-being and development. With benefits such as an annual bonus scheme, health cash plans, and generous holiday allowances, we foster a supportive environment where Customer Care Specialists can thrive and grow their careers while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Manager in Lyme Regis
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sykes Cottages. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sykes Cottages
Don't be shy about reaching out to Sykes Cottages directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Property Services Manager in Lyme Regis
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sykes Cottages and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sykes Cottages
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
