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- Tasks: Be the go-to person for property owners and ensure guests have unforgettable holidays.
- Company: Join Lyme Bay Holidays, a leader in creating memorable holiday experiences.
- Benefits: Up to £25,000 salary, 33 days holiday, and annual bonuses.
- Other info: Join a diverse team committed to community and environmental impact.
- Why this job: Make a real impact on holiday experiences while enjoying great perks.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 30000 £ per year.
Salary: Up to £25,000 per annum
Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover
Location: Our welcoming Lyme Regis office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy Lyme Bay Holidays team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.
What You’ll Do:
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Cover out-of-hours emergency phone (own car required)
What You’ll Bring
We’re looking for someone who brings:
- Customer service or customer relations experience
- Strong communication and organisation skills
- Confidence working independently and as part of a team
- IT literacy, especially MS Office
- Ability to problem-solve under pressure
Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Lyme Bay Holidays?
Lyme Bay Holidays, part of Sykes Holiday Cottages, has been creating memorable holidays along the stunning World Heritage Coast for over 40 years. From Lyme Regis to the rolling hills of Devon, we manage a diverse mix of holiday homes, all backed by the personal, friendly service our guests know and love. We’re passionate about delivering exceptional holiday experiences, supporting our team, and making a positive impact on our local community and environment.
Why You’ll Love Working With Us
- Annual bonus – up to 10% of salary
- 33 days holiday (including bank hols) + extra days with long service
- Your birthday off, just because!
- Two paid volunteering days each year
- Proud to be a BCorp – committed to people & planet
- Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Generous discounts on stays for you, family & friends
- Employee savings scheme
- 24/7 mental health support + health cash plan
- Loads of training & development opportunities
- Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Apply now and help us create amazing holidays in Dorset!
Account Manager in Lyme Regis employer: Sykes Cottages
Contact Detail:
Sykes Cottages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Lyme Regis
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Lyme Bay Holidays' values and what makes them tick. This will help you tailor your answers and show you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to be clear and confident. Role-play with a friend or record yourself answering common interview questions to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Lyme Bay Holidays family right from the start.
We think you need these skills to ace Account Manager in Lyme Regis
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Account Manager role. Highlight your customer service experience and how it relates to helping property owners and holidaymakers. We love seeing how you connect your skills to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and experiences. We appreciate straightforward communication, just like we do with our guests and property owners!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sykes Cottages
✨Know Your Stuff
Before the interview, make sure you understand Lyme Bay Holidays and what they do. Familiarise yourself with their values, services, and the local area. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
As an Account Manager, you'll be dealing with property owners and holidaymakers. Prepare examples from your past experiences that highlight your customer service skills, especially how you've handled queries or resolved issues effectively.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you had to think on your feet or manage a crisis. This will demonstrate your capability to handle the pressures of the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, the on-call rota, or how success is measured in the role. This shows you're engaged and serious about the position, plus it gives you valuable insights into the company culture.