Local Supplier Lead and Maintenance Manager

Join OurCarbis Bay Holidays Team

• Salary: Up to £30,529.20 per annum
• Working Pattern: 37.5 hours, Monday to Saturday, 9am until 5:30pm.
• Location: St Ives, Cornwall

About the Role

As our Property Services & Supplier Manager at Carbis Bay Holidays, you’ll be responsible for building, developing and managing a high‑performing network of housekeeping, cleaning and maintenance suppliers to ensure our properties are consistently maintained to the highest standards. You’ll lead the local supplier team, oversee supplier performance, and work collaboratively with colleagues across the business to deliver an exceptional experience for both property owners and guests. This is a hands‑on role that combines relationship management, operational leadership and quality assurance, with occasional support for property cleaning or maintenance when business needs require.

What You’ll Do

• Build and manage strong relationships with housekeeping and maintenance suppliers.
• Source, recruit, onboard and train new suppliers.
• Lead, coach and support the local supplier team.
• Ensure all property cleans and maintenance works are completed to the required standard.
• Monitor supplier performance and drive continuous improvement.
• Carry out property inspections and resolve quality issues.
• Work with property owners to resolve maintenance and property‑related queries.
• Maintain accurate supplier records and internal systems.
• Collaborate with the Property Services Hub and local teams to ensure excellent service delivery.
• Participate in the out‑of‑hours emergency call‑out rota.
• Provide hands‑on cleaning or maintenance support when required.
• May also assist with cleaning or maintenance repairs on a property from time to time, in line with business requirements.

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring

• Full clean driving licence and access to your own vehicle.
• Previous experience managing, motivating and developing a team within an office or operational environment.
• Excellent relationship‑building skills and the ability to influence and motivate third‑party suppliers.
• Proven customer service experience.
• Proven negotiation and stakeholder management skills.
• Ability to prioritise workloads, delegate effectively and drive team performance.
• IT literate, with experience using Microsoft Office and databases.
• Strong problem‑solving and decision‑making skills.
• Ability to work effectively under pressure and strong commercial awareness.
• Ability to collaborate and build relationships at all levels.

Bonus Points For

• Knowledge of property maintenance and compliance.
• Holiday letting or hospitality industry experience.
• Good knowledge of the local area.
• Business‑to‑business sales experience.

Who Are Carbis Bay Holidays?

At Carbis Bay Holidays, wespecialisein letting holiday homes exclusively in and aroundSt IvesandCarbis Bay.

Founded in 2000, Carbis Bay Holidays began with a simple mission: to market and manage luxurious self‑catering accommodation in this exclusive area of West Cornwall, sharing our passion and love for the region with others.

Today, we offer over 200 of the finest, unique holiday homes, in the very best surroundings. Our guests can expect properties with panoramic sea views, apartments perched on cliff tops overlooking the beach and grand houses with fabulous outdoor and indoor spaces. Many are just steps from the beach, some have hot tubs and all offer an exquisite base from which to explore the area.

Why You’ll Love Working With Us

At Carbis Bay Holidays Sykes, we believe in rewarding our people:

• Annual bonus scheme linked to company performance.
• Generous holiday allowance + extra days with long service.
• Option to purchase extra holiday days if you wish.
• A day off for your birthday.
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions.
• Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme.
• Long service awards and company events.

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about creating unforgettable holidays, we’d love to welcome you to the team. Apply now!