At a Glance
- Tasks: Lead a dedicated team to ensure top-notch housekeeping for our beautiful properties.
- Company: Join the friendly Manor Cottages team in the stunning Cotswolds.
- Benefits: Enjoy competitive salary, generous holiday, and wellness perks.
- Other info: Be part of a diverse team with great career growth opportunities.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Proven management experience and strong organisational skills required.
The predicted salary is between 28500 - 28500 £ per year.
Join our thriving Manor Cottages Team!
Salary
£28,500 per annum
Working Pattern
37.5 hours per week, working 5 days out of 7, 9am until 5:30pm.
Location
Our lovely Bourton-On-The-Water location.
About the Role
Our Housekeeping Manager isa key support function infacilitatingthe operational requirements for ourlocal Brand managed properties.
Managing the day-to-day operation of the Housekeepingfunction.
Leading and Managingour team of dedicated Housekeepers to ensure that guest experience ismaximised at all times.
Ensuringproperties are presented andmaintainedto a high standard with regards to housekeeping and all related linens.
- What You’ll Do
- Participating in the day-to-day operation of the Brand Propertyservices housekeeping function, ensuring ourhigh standardsaremaintainedto ensure our guest experience isdeliveredflawlessly.
- Recruitment of our team of local Housekeepers, including training, coachingandcontinuous improvement. Responsible for the recruitment of any self-employed cleaners and checkers.
- Ensuring our portfolio of properties are inspectedin line with companytimeframesandobjectivesand all Housekeepers arevisiting the required number of properties per day.
- Devising and Managing staff rota’s, including managing holiday requests and sickness, ensuringoptimumstaffing levels at all times.
- Working closely with other departments in the business and suppliers to report any issues needing addressing, in a timely mannerand following up to ensureany issues have been resolved satisfactorily.
- Building essential rapport with our suppliers and cleaners, in order tofeedbackpractically onany issues requiring improvement or correction.
- Ensuring that cleanliness standards aremaintainedto the required level and addressing with supplierswhere standards are not metand making suggestions for improvement.
- Organise delivery of linen from laundry supplier, packand label asappropriate foreach property and arrange for delivery to properties asappropriate foreach guest stay.
Ensuringstock is appropriately accounted for, recording anyshortfalls and rejects.
- Control stock levels of welcome packs, pack asrequiredfor each guest stay and organise delivery to the properties.
- Keep complete records of all materials and stock that go through the warehouse.
- Covering on-call out of hoursassistance, on a rota basis, to our property owners and guests.
- What You’ll Bring
- Proventrack recordof successfully managing people and teams
- High levelof attention to detail
- Strong organisational skills
- Ability to think on your feet and problem solve
- Ability to prioritise workloads
- Excellent interpersonal and communication skills
- IT literate - MS office and databases
- Full & clean driving licence
Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
- Bonus Points For
- Previous Housekeeping Experience
- Knowledge of basic property maintenance
- Knowledge of COSHH and manual handling
- Strong local knowledge
Who Are Manor Cottages?
Manor Cottages is based in the Cotswolds and has been letting holiday cottages for over 35 years.
The business has grown enormously in 35 years, but what has remained the same in all that time, are our core values.
From day one we set out to offer honest, friendly, and trusted advice.
And with this set of principles, we have grown from offering a handful of cute, thatched cottages for two, to over 300 properties of all shapes and sizes.
Proudly part of the award winning Sykes Holiday Cottages, but maintaining their local presence and team at their Bourton-On-The-Water office.
Why You’ll Love Working With Us
At Manor Cottages & Sykes, we believe in rewarding our people
- Annual bonus schemelinked to company performance.
- Generous holiday allowance + extra days with long service
- Option to purchase extra holiday days if you wish.
- A day off for your birthday
- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- Health cash plan & life assurance.
- Training & development opportunities.
- 24/7 mental health support.
- Employee savings scheme
- Long service awards and company events
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
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Housekeeping Manager employer: Sykes Cottages
Sykes Cottages is an excellent employer, offering a vibrant work culture in Redruth that prioritises employee well-being and development. With benefits such as an annual bonus scheme, health cash plans, and generous holiday allowances, we foster a supportive environment where Customer Care Specialists can thrive and grow their careers while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sykes Cottages. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sykes Cottages
Don't be shy about reaching out to Sykes Cottages directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sykes Cottages and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sykes Cottages
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
