At a Glance
- Tasks: As an Account Manager, you'll support holidaymakers and property owners, ensuring smooth communication and issue resolution.
- Company: Join Cornish Cottage Holidays, a local expert in self-catering cottage holidays with nearly 50 years of experience.
- Benefits: Enjoy 33 days of leave, a bonus scheme, and exclusive discounts for you and your loved ones.
- Other info: We celebrate diversity and welcome applicants from all backgrounds; support is available throughout the application process.
- Why this job: Make a real impact while creating unforgettable holiday experiences in a supportive and diverse team.
- Qualifications: Previous customer service experience, strong communication skills, and attention to detail are essential.
The predicted salary is between 20000 - 30000 £ per year.
🌊 Join the Cornish Cottage HolidaysTeam Creating Unforgettable Holidays! 🌊
- Salary:Up to £25,000 per annum
- Contract Type:Fixed Term Contract (6 months)
- Hours:Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week)
- Location:Our welcoming Redruth, Cornwall office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy Redruth team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
What You’ll Do:
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Cover out-of-hours emergency phone (own car required)
What You’ll Bring:
We’re looking for someone who brings:
- ✅ Customer service or customer relations experience
- ✅ Strong communication and organisation skills
- ✅ Confidence working independently and as part of a team
- ✅ IT literacy, especially MS Office
- ✅ Ability to problem-solve under pressure
⭐ Bonus points
if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Cornish Cottage Holidays?
We are Cornish Cottage Holidays, a local company with nearly 50 years’ experience in the self-catering cottage holiday market. What we don’t know about holiday cottages in Cornwall isn’t worth knowing! Our team of holiday letting experts are always on hand to help with any aspect of your Cornish holiday. Whether you are seeking a restaurant recommendation, or want inside tips on the best dog-friendly days out, we’re here to help.
Why You’ll Love Working With Us
- 🎉 Annual bonus – up to 10% of salary
- 🌴 33 days holiday (including bank hols) + extra days with long service
- 🎂 Your birthday off, just because!
- 💙 Two paid volunteering days each year
- 🏆 Proud to be a BCorp – committed to people & planet
- 👶 Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- 🏡 Generous discounts on stays for you, family & friends
- 💷 Employee savings scheme
- 🧠 24/7 mental health support + health cash plan
- 📈 Loads of training & development opportunities
- ⭐ Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
👉 Apply now and help us create amazing holidays in Cornwall!
Account Manager in Redruth employer: Sykes Cottages
Cornish Cottage Holidays, part of Sykes Holiday Cottages, is an exceptional employer located in the heart of Cornwall, offering a vibrant work culture that prioritises employee well-being and growth. With generous benefits including a performance-based bonus scheme, extensive annual leave, and a commitment to diversity and inclusion, we empower our team members to thrive while making a meaningful impact in the holiday letting industry. Join us to be part of a supportive team dedicated to creating unforgettable experiences for our customers and property owners alike.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Redruth
✨Tip Number 1
Familiarise yourself with the local area and the holiday letting market in Cornwall. This knowledge will not only help you understand the needs of property owners but also allow you to provide valuable insights to holidaymakers.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. Be ready to discuss these experiences during any interviews or conversations with our team.
✨Tip Number 3
Network with professionals in the travel and tourism sector, especially those with experience in holiday letting. Engaging with industry peers can provide you with insider tips and potentially lead to referrals.
✨Tip Number 4
Demonstrate your enthusiasm for the role by researching Cornish Cottage Holidays and understanding our values. Being able to articulate why you want to work with us and how you align with our ethos will make a strong impression.
We think you need these skills to ace Account Manager in Redruth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or account management. Emphasise your communication skills and any previous roles that involved problem-solving and relationship-building.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Cornish Cottage Holidays that resonate with you, and explain how your skills align with their values and mission.
Showcase Relevant Skills:Highlight your attention to detail and interpersonal skills in your application. Provide examples of how you've successfully resolved issues in past roles, particularly in customer-facing environments.
Research the Company:Familiarise yourself with Cornish Cottage Holidays and their ethos. Understanding their commitment to customer satisfaction and local expertise will help you tailor your application and demonstrate your genuine interest.
How to prepare for a job interview at Sykes Cottages
✨Showcase Your Customer Service Skills
As an Account Manager, you'll be the primary point of contact for property owners. Be prepared to discuss your previous customer service experiences and how you've successfully resolved issues in the past. Highlight specific examples that demonstrate your problem-solving abilities and communication skills.
✨Know the Company and the Local Area
Research Cornish Cottage Holidays and understand their ethos and services. Familiarise yourself with Cornwall's holiday market and local attractions. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Demonstrate Team Collaboration
The role requires working closely with various teams. Prepare to share examples of how you've effectively collaborated with colleagues in previous roles. Emphasise your ability to communicate honestly and work as part of a team to achieve common goals.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Account Manager role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
