Account Manager

Sykes Holiday Cottages are excited to be looking for a new Account Manager to join our bustling Chester team. Salary: Up to £25,000 per annum Working Hours: 37.5 hours, working 5 days out of 7 including Saturdays. Days of Work: Monday to Friday, 9am-5.30pm with additional weekend work required as and when required during peak periods. Start Date: Tues, 06th May 2025 Working Location: Chester Head Office – Hybrid working available post probation. Team: Customer Success Reporting to: Lead Owner Success Manager About Us Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK\’s number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be a 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand. Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy. About the Role Our Owner Accounts Management Team have the opportunity for our newest team of Account Managers to join our ranks, maintaining the very best relationships with over 200 Owner Accounts across the Sykes Holiday Cottages portfolio. Managing up to 200 Owner accounts, you will be integral in fostering strong relationships with Property Owners, and driving revenue growth by uncovering each Owner\’s needs and providing tailored solutions to enhance their experience with Sykes. With similar experience working closely with clients or customers, this position provides the ideal opportunity for those with a passion for sales, excellent customer service skills, and the ability to manage a large portfolio of accounts effectively. Joining this sales-focused position, you can make the most of our generous commission scheme as well as welcoming you into a vibrant, inclusive work culture , with some fantastic career progression opportunities and some standout company benefits! Your Responsibilities Reporting into our Owner Success Manager, our newest Account Managers will be responsible for: Account Management: Develop and nurture relationships with up to 200 property owners, understanding their needs and providing tailored solutions to enhance their experience with Sykes. Revenue Generation: Proactively identify opportunities to upsell and cross-sell additional services, maximizing revenue potential for each property. Consistently achieve and exceed sales targets. Client Support: Serve as the main point of contact for property owners, addressing inquiries, resolving issues promptly, and providing expert guidance. Data Management & Reporting: Maintain comprehensive records of client interactions, sales activities, and account statuses. Generate detailed reports on account performance and provide insights for future growth. Collaboration: Work closely with sales, marketing, and operational teams to develop and implement strategies that drive account growth and customer satisfaction. Market Insight: Stay informed about industry trends, market conditions, and competitor activities, leveraging this knowledge to identify new opportunities and maintain a competitive edge. Skills and Qualifications By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. It is just as much about personality as it is about skills for us! Alongside professionalism, self-motivation and organisation, resilience is key to this role and we are seeking individuals who demonstrate an ability to think on their feet whilst remaining calm and empathetic when engaging with our valued customers and owners, ensuring a positive and supportive experience in all interactions. To be successful within our team, we are looking for: Proven experience in account management, sales, or customer service, preferably within the holiday rental or hospitality industry Exceptional interpersonal and communication skills, with a strong ability to build and maintain relationships with a large and diverse client base Demonstrated success in meeting or exceeding sales targets Highly organized with excellent time management skills, capable of handling multiple accounts and priorities efficiently Proficiency in CRM software and Microsoft Office Suite A proactive and positive approach, with a strong willingness to learn and adapt in a fast-paced environment Sykes Cottages Company Benefits: 33 days annual leave (including bank holidays), plus an extra day off to celebrate your birthday. Two additional paid volunteering days per year An enhanced maternity and paternity policy Opportunities for career progression, personal development and opportunities to be recognised Inclusive and supportive work environment with wellbeing initiatives and access to 24/7 mental health support On-site gym at our Chester HQ Comprehensive training and development opportunities Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch – our recruitment team are happy to help. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply! #J-18808-Ljbffr