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For Companies At a Glance
- Tasks: Be the go-to person for property owners and ensure guests have an unforgettable stay.
- Company: Join Coast and Country Holidays, a leader in holiday cottage rentals with a personal touch.
- Benefits: Enjoy a competitive salary, generous holidays, and perks like discounted stays and mental health support.
- Other info: Flexible working hours and opportunities for training and development await you.
- Why this job: Make a real difference in people's holiday experiences while growing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also rotate on‑call duties (one week in four), earning an extra £350 per week for handling urgent guest issues.
Job Details
- Salary: £25,000 per annum
- Working Hours: Full‑time 37.5 hours, 9am‑5.30pm
- Days of Work: 5 days per week, Monday to Saturday (Two weekends a month off, two weeks with a weekday and Sunday off)
- Location: Coast and Country Holidays, Newport office
Key Responsibilities
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Cover out‑of‑hours emergency phone (own car required)
Required Qualifications
- Customer service or customer‑relations experience
- Strong communication and organisation skills
- Confidence working independently and as part of a team
- IT literacy, especially MS Office
- Ability to problem‑solve under pressure
Bonus Points
- Travel or hospitality experience
- Knowledge of the local area
- Previous phone and face‑to‑face customer service experience
Benefits
- Annual bonus scheme linked to company performance
- Generous holiday allowance plus extra days with long service
- Option to purchase extra holiday days
- A day off for your birthday
- Two volunteering days per year
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
- Pension scheme with employer contributions
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
- Special offers and discounts designed to enhance overall wellbeing
- Health cash plan and life assurance
- Training & development opportunities
- 24/7 mental health support
- Employee savings scheme
- Long‑service awards and company events
About the Company
Coast and Country Holidays (part of Sykes Cottages) provides a carefully selected portfolio of high‑quality holiday cottages across Pembrokeshire, Ceredigion, Carmarthenshire, Monmouthshire and Powys. Established in 1990, we have been welcoming guests to Wales for over 35 years, guided by a promise of honest, personal service.
Diversity & Inclusion
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. If you need adjustments during the recruitment process, let us know and we’ll be happy to help.
Account Manager employer: Sykes Cottages
Contact Detail:
Sykes Cottages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Managers and practice your responses. We want you to shine when discussing how you can enhance property performance and guest satisfaction.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. They’re looking for someone proactive and people-focused, so let your passion for customer service shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sykes Cottages
✨Know Your Stuff
Before the interview, make sure you research Coast and Country Holidays thoroughly. Understand their values, services, and the areas they cover. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As an Account Manager, you'll be dealing with property owners and holidaymakers regularly. Prepare examples from your past experiences that highlight your customer service skills and ability to handle queries efficiently. Think of specific situations where you turned a negative experience into a positive one.
✨Be Ready for Problem-Solving
Since the role involves handling urgent guest issues, be prepared to discuss how you approach problem-solving under pressure. Have a couple of scenarios in mind where you successfully resolved a challenging situation, demonstrating your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges faced by the Account Managers, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.