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For Companies At a Glance
- Tasks: Be the go-to person for property owners and ensure guests have unforgettable holiday experiences.
- Company: Join Lakelovers, a leader in creating memorable Lake District holidays since 1977.
- Benefits: Enjoy a competitive salary, generous holiday, and unique perks like your birthday off!
- Why this job: Make a real impact on holidaymakers' experiences while working in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with plenty of training and development opportunities.
The predicted salary is between 25000 - 35000 £ per year.
✨ Be Part of the Team that Powers Lakelovers! ✨
- Salary:£25,000 per annum
- Hours:Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week)
- Location:Our welcoming Keswick office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy Lakelovers team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
What You’ll Do
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Cover out-of-hours emergency phone (own car required)
What You’ll Bring
We’re looking for someone who brings:
- ✅ Customer service or customer relations experience
- ✅ Strong communication and organisation skills
- ✅ Confidence working independently and as part of a team
- ✅ IT literacy, especially MS Office
- ✅ Ability to problem-solve under pressure
⭐ Bonus points
If you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Lakelovers?
Lakelovers, part of Sykes Holiday Cottages, has been creating unforgettable Lake District holidays since 1977. We handpick unique properties, maintain the highest standards, and make sure every guest leaves with a smile. With over 40 years of experience, we pride ourselves on quality, friendly service, and making a positive impact on our community and environment.
Why You’ll Love Working With Us
- 💰Annual bonus schemelinked to company performance.
- ✈️ Generous holiday allowance + extra days with long service
- 🌴 Option to purchase extra holiday days if you wish.
- 🎂 A day off for your birthday
- ✋🏻 2 volunteering days per year.
- 🍼 Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- 🔒 Pension scheme with employer contributions
- 🏠 Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- 🛍️ Special offers and discounts designed to enhance your overall wellbeing.
- ❤️🩹Health cash plan & life assurance.
- 📈 Training & development opportunities.
- 💛 24/7 mental health support.
- 🐖 Employee savings scheme
- 🎉Long service awards and company events
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
👉 If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team. Apply now!
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Account Manager employer: Sykes Cottages
Contact Detail:
Sykes Cottages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lakelovers and Sykes Holiday Cottages. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As an Account Manager, you'll need to be a pro at handling queries and providing support. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully tackled challenges. Be ready to share these stories during your interview to demonstrate how you can handle pressure and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. So, get your application in and let’s make some holiday magic happen!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Account Manager role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sykes Cottages
✨Know Your Stuff
Before the interview, make sure you research Lakelovers and their values. Understand their commitment to quality service and how they create memorable experiences for guests. This will show your genuine interest in the company and help you align your answers with their mission.
✨Showcase Your Customer Service Skills
Since the role is all about being the first point of contact for property owners and guests, prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your capability in handling similar scenarios.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities, especially under pressure. Prepare a couple of examples where you successfully navigated challenges in a previous role. This will illustrate your ability to think on your feet and maintain composure in stressful situations.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about the team dynamics, training opportunities, or how success is measured in the Account Manager role. It shows you're engaged and serious about the position, plus it gives you a chance to see if the company is the right fit for you.