Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for property owners and ensure guests have unforgettable holiday experiences.
- Company: Join Menai Holiday Cottages, North Wales's leading holiday letting agency.
- Benefits: Up to £25,000 salary, 33 days holiday, birthday off, and annual bonuses.
- Why this job: Make holidays shine while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and IT literacy.
- Other info: Enjoy a dynamic workplace with training opportunities and a commitment to diversity.
The predicted salary is between 21000 - 29000 £ per year.
🌞Join the Team Making Holidays Shine in North Wales!🌞
- Salary:Up to £25,000 per annum.
- Work Hours:Full-time, 9am until 5:30pm(37.5 hours).
- Days of Work:5 days per week, working every other Saturday.
- Location:Office-based at our welcoming Bangor, Gwynedd office
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy Bangor team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
What You’ll Do:
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
What You’ll Bring
We’re looking for someone who brings:
- ✅ Customer service or customer relations experience
- ✅ Strong communication and organisation skills
- ✅ Confidence working independently and as part of a team
- ✅ IT literacy, especially MS Office
- ✅ Ability to problem-solve under pressure
⭐ Bonus pointsif you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Menai Holiday Cottages?
\’Menai Hols\’ as it\’s affectionately known by those who work here, wasestablished over 35 years agoand is nowNorth Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.
Why You’ll Love Working With Us
At Menai Holiday Cottages & Sykes, we believe in doing right by our people:
- 🎉 Annual bonus – up to 10% of salary
- 🌴 33 days holiday (including bank hols) + extra days with long service
- 🎂 Your birthday off, just because!
- 💙 Two paid volunteering days each year
- 🏆 Proud to be a BCorp – committed to people & planet
- 👶 Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- 🏡 Generous discounts on stays for you, family & friends
- 💷 Employee savings scheme
- 🧠 24/7 mental health support + health cash plan
- 📈 Loads of training & development opportunities
- ⭐ Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
👉 Apply now and help us create amazing holidays in Wales!
#J-18808-Ljbffr
Account Manager employer: Sykes Cottages
Contact Detail:
Sykes Cottages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the holiday letting industry. A personal recommendation can go a long way in landing that Account Manager role.
✨Tip Number 2
Prepare for the interview by researching Menai Holiday Cottages and understanding their values. Show us how your customer service experience aligns with our mission to create memorable holidays for guests and property owners alike.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to be confident and articulate. Try mock interviews with friends or use online resources to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Menai Holiday Cottages.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Account Manager role. Highlight your relevant experience in customer relations and any specific skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sykes Cottages
✨Know Your Stuff
Before the interview, make sure you research Menai Holiday Cottages and understand their values and services. Familiarise yourself with the local area and the holiday letting market. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As an Account Manager, you'll be dealing with property owners and holidaymakers. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you resolved issues or improved customer satisfaction, as this will resonate well with the interviewers.
✨Practice Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of scenarios where you've had to think on your feet or handle emergencies. Practising these responses will help you articulate your thought process clearly during the interview.
✨Be Yourself and Stay Positive
Menai Holiday Cottages values a friendly and proactive approach. Be authentic in your responses and let your personality shine through. A positive attitude can go a long way in making a great impression, so don’t forget to smile and engage with your interviewers!
