At a Glance
- Tasks: Be the go-to person for property owners and ensure guests have unforgettable holiday experiences.
- Company: Join a passionate team at Coast and Country Holidays, part of Sykes Holiday Cottages.
- Benefits: Enjoy a competitive salary, annual bonus, 33 days holiday, and your birthday off!
- Other info: Join a diverse team committed to making holidays memorable and rewarding.
- Why this job: Make a real impact in the travel industry while enjoying great perks and a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a knack for problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
Join the Coast and Country Holidays Team Creating Unforgettable Holidays!
- Salary:Up to £25,000 per annum
- Hours:Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover
- Location:Our welcoming Newport, Pembrokeshire office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy Newport team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.
What You’ll Do:
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Cover out-of-hours emergency phone (own car required)
What You’ll Bring
We’re looking for someone who brings:
- Customer service or customer relations experience
- Strong communication and organisation skills
- Confidence working independently and as part of a team
- IT literacy, especially MS Office
- Ability to problem-solve under pressure
Bonus pointsif you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Coast and Country Holidays?
Founded in 1990, Coast and Country Holidays has been welcoming guests to Wales for over 35 years. From cosy cottages in Tenby to peaceful retreats in the Brecon Beacons, we’re proud to showcase the very best of Mid, West and South Wales.
Based in Newport, Pembrokeshire, our local team bring passion, insight and care to every stay. As part of Sykes Holiday Cottages, we combine a friendly, personal approach with the reach of a national brand.
Our motto is “Small enough to care, large enough to matter” – and it’s something we live by every day.
Why You’ll Love Working With Us
At Coast and Country Holidays& Sykes, we believe in rewarding our people:
- Annual bonus – up to 10% of salary
- 33 days holiday (including bank hols) + extra days with long service
- Your birthday off, just because!
- Two paid volunteering days each year
- Proud to be a BCorp – committed to people & planet
- Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Generous discounts on stays for you, family & friends
- Employee savings scheme
- 24/7 mental health support + health cash plan
- Loads of training & development opportunities
- Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Apply now and help us create amazing holidays in Wales!
#J-18808-LjbffrAccount Manager in Newport employer: Sykes Cottages
At Coast and Country Holidays, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Newport office where teamwork and personal growth are at the forefront. With generous benefits including an annual bonus, 33 days of holiday, and a commitment to employee well-being through mental health support and training opportunities, we ensure our team feels valued and empowered. Join us in creating unforgettable holidays while enjoying a supportive environment that celebrates diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coast and Country Holidays. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you can bring value to the Account Manager role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've excelled in customer relations or problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you stand out as a candidate who can handle the pressures of the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager in Newport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Account Manager role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sykes Cottages
✨Know the Company Inside Out
Before your interview, take some time to research Coast and Country Holidays. Understand their values, mission, and what makes them unique in the holiday industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Account Manager, you'll be the first point of contact for property owners and guests. Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or improved a customer's experience – these stories will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving under pressure. Be ready to discuss scenarios where you've had to think on your feet. You might even want to prepare for hypothetical questions about handling guest complaints or urgent issues, as this will showcase your ability to handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to show your enthusiasm for the role and learn more about the team dynamics. Consider asking about the challenges the team currently faces or how success is measured in the Account Manager position.
