At a Glance
- Tasks: Be the go-to person for property owners and ensure guests have unforgettable holiday experiences.
- Company: Join a passionate team at Coast and Country Holidays, part of Sykes Holiday Cottages.
- Benefits: Enjoy a competitive salary, annual bonus, 33 days holiday, and your birthday off!
- Other info: Join a diverse team committed to making holidays memorable and rewarding.
- Why this job: Make a real impact in the travel industry while enjoying great perks and a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a knack for problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
Join the Welsh Coast & Country HolidaysTeam Delivering Unforgettable Welsh Getaways!
- Salary: £25,000 per annum
- Working Hours: Full-time, 37.5 hours, 9am–5.30pm.
- Days of Work: 5 days per week, required to work2 Saturdays a month.
- Location: Our welcoming office in Newport, Pembrokeshire.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busyWelsh Coast & Country Holidaysteam. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
What You’ll Do:
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Cover out-of-hours emergency phone (own car required)
What You’ll Bring
We’re looking for someone who brings:
- A full, clean UK driving license.
- Customer service or customer relations experience
- Strong communication and organisation skills
- Confidence working independently and as part of a team
- IT literacy, especially MS Office
- Ability to problem-solve under pressure
Bonus points
if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Welsh Coast & Country Holidays?
At Coast & Country Holidays, we believe holidays should be warm, welcoming and worry-free - just like the cottages we offer and the people behind them. As part of Sykes Holiday Cottages and the wider Forge Holiday Group, we provide a carefully selected portfolio of high-quality holiday cottages across Pembrokeshire, Ceredigion, Carmarthenshire, Monmouthshire and Powys, each chosen for its comfort, charm and connection to local life.
Established in 1990, we’ve been welcoming guests to Wales for over 35 years, building on a simple promise of honest, personal service that still guides us today. From our office in Newport, Pembrokeshire, our local team shares genuine knowledge and passion for the region.
Why You’ll Love Working With Us
At Welsh Coast & Country Holidays& Sykes, we believe in rewarding our people:
- Annual bonus schemelinked to company performance.
- Generous holiday allowance + extra days with long service
- Option to purchase extra holiday days if you wish.
- A day off for your birthday
- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- Health cash plan & life assurance.
- Training & development opportunities.
- 24/7 mental health support.
- Employee savings scheme
- Long service awards and company events
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team.
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Account Manager in Newport employer: Sykes Cottages
Sykes Cottages is an excellent employer, offering a vibrant work culture in Redruth that prioritises employee well-being and development. With benefits such as an annual bonus scheme, health cash plans, and generous holiday allowances, we foster a supportive environment where Customer Care Specialists can thrive and grow their careers while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sykes Cottages. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sykes Cottages
Don't be shy about reaching out to Sykes Cottages directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sykes Cottages and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sykes Cottages
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
