Role Profile
We are thrilled to be seeking a brand new Accounts Manager to join our Owner Relations department at our Lyme Regis offices.
Key Responsibilities
- Reporting to the Owner Success Manager, a typical day will see you:
- Responding to any holidaymaker and owner issues through multiple communication channels within agreed service level targets.
- Primary and direct contact for owners of local brand and support to other brands as required.
- Ensuring quick, satisfactory resolution of issues for holidaymakers and owners.
- Maintaining accurate, detailed records of all interactions, whether that be on the booking profile or the owner profile.
- Proactively monitoring and collaborating with owners to enhance property performance.
- Escalating urgent or high-priority issues to senior management when necessary.
- Supporting owners with health and safety compliance guidance.
- Owner retention through creating advocacy and maintaining effective communication.
- Working collaboratively with colleagues in Property Services, Quality and Revenue management to identify resolution to owner queries or complaints.
- Responding to guest feedback and working with owners to ensure our NPS continues to grow.
- Covering Out of Hours emergency phone on a Rota basis, as such requires travel, so own car and driver is essential.
- Any other duties are within the scope, spirit and purpose of the job as requested by your line manager.
#J-18808-Ljbffr
Contact Detail:
Sykes Cottages Limited Recruiting Team