Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with holidaymakers and owners, resolving issues and enhancing property performance.
- Company: Join Dream Cottages, part of Sykes Holiday Cottages, a leader in holiday rentals.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a vibrant team, making a real impact on holiday experiences.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Must have a car for travel and be ready to cover emergency calls.
The predicted salary is between 28800 - 48000 £ per year.
Dream Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Account Manager to join our bustling Weymouth team!
Key Responsibilities
- Responding to any holidaymaker and owner issues through multiple communication channels within agreed service level targets.
- Primary and direct contact for owners of local brand and support to other brands as required.
- Ensuring quick, satisfactory resolution of issues for holidaymakers and owners.
- Maintaining accurate, detailed records of all interactions, whether that be on the booking profile or the owner profile.
- Proactively monitoring and collaborating with owners to enhance property performance.
- Escalating urgent or high-priority issues to senior management when necessary.
- Supporting owners with health and safety compliance guidance.
- Owner retention through creating advocacy and maintaining effective communication.
- Working collaboratively with colleagues in Property Services, Quality and Revenue management to identify resolution to owner queries or complaints.
- Responding to guest feedback and working with owners to ensure our NPS continues to grow.
- Covering Out of Hours emergency phone on a Rota basis, as such requires travel, so own car and driver is essential.
- Any other duties are within the scope, spirit and purpose of the job as requested by your line manager.
Account Manager employer: Sykes Cottages Limited
Contact Detail:
Sykes Cottages Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the holiday rental market, especially in Weymouth. Understanding local trends and owner expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the holiday rental industry. Attend local events or join online forums to connect with current Account Managers or property owners, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved customer issues in the past. Highlighting your problem-solving skills and ability to maintain effective communication will be crucial for this role.
✨Tip Number 4
Show your enthusiasm for the role by researching Dream Cottages and Sykes Holiday Cottages. Being able to articulate why you want to work with us and how you align with our values will set you apart from other candidates.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in account management or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to resolve issues and enhance performance.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully managed client relationships and resolved issues in the past, showcasing your communication skills and proactive approach.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Account Manager.
How to prepare for a job interview at Sykes Cottages Limited
✨Know the Company Inside Out
Before your interview, make sure to research Dream Cottages and the Sykes Holiday Cottages family. Understand their values, mission, and the services they offer. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
As an Account Manager, you'll need to handle various situations with holidaymakers and owners. Be ready to discuss how you would resolve specific issues or improve property performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to demonstrate your ability to communicate clearly and empathetically with both owners and guests. Share examples from your past experiences where you successfully resolved conflicts or built strong relationships.
✨Show Your Problem-Solving Abilities
The role involves addressing various challenges that may arise. Think of examples where you've proactively identified issues and implemented solutions. This will showcase your ability to think on your feet and contribute positively to the team.
