At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex issues for our scientific teams.
- Company: Join Sygnature Discovery, a leading company in life-changing scientific outcomes.
- Benefits: Enjoy 25 days annual leave, employee assistance, and enhanced family-friendly policies.
- Other info: Full-time onsite role in Nottingham with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your IT skills.
- Qualifications: Technical training or relevant experience in IT support and systems management.
The predicted salary is between 30000 - 40000 £ per year.
At Sygnature Discovery, we create exceptional scientific outcomes for our customers, who bring life-changing medicines to patients, and for our people, who help make this possible. We’re 700+ scientists from over 50 countries, working as one across Europe and North America. With no competing internal programs, we offer total confidentiality and commitment. Over the past 20 years, we’ve earned a track record of real impact: 60+ advanced candidates, 250 patents filed, 200+ active projects. Over 90% of our customers choose to stay with us – from biotechs racing to clinic to pharma companies that need specialised expertise for targeted challenges.
About the role:
We are looking for an experienced IT professional to join our IT Department here at Sygnature Discovery. As a 2nd Line IT Technician, you will play a vital part in delivering high-quality IT support across the business, supporting all aspects of IT Technology for end users and computers. You will act as an escalation point for 1st line support, helping to resolve more complex issues whilst providing guidance and mentoring to help develop the wider team's skills and capabilities. Please note that this is a full-time onsite position based at our headquarters in Nottingham.
Role Responsibilities:
- Provide general end user and computer support across scientific and business areas.
- Conduct rigorous troubleshooting and diagnosis for system issues, implementing effective solutions to maintain operational continuity.
- Respond to security incidents and investigations as required with leadership from the Security team.
- Vulnerability scanning and proactive remediation as required with leadership from the Security team.
- Lead the efficient and robust computer build processes for new hardware.
- Contribute to end user training via various formats including written guides, video resources and in person training.
- Create and manage external user accounts required for remote access such as Egnyte Cloud file storage collaboration folders, including Access Controls, folder creation, and management of file stores.
- Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
Skills & Qualifications:
- Technical training with Certification, or relevant experience is required.
- Experience managing and supporting users and computers in a business setting, Active Directory, Office 365 and a range of operating systems and applications.
- Good working knowledge of Microsoft and Linux operating systems.
- Good awareness of IT and Data security requirements and best practices.
- Logical thinking with good prioritisation, analytical and critical thinking skills.
- CompTIA Core Skill qualifications are desirable.
- Microsoft Desktop Administrator Associate certification is desirable.
25 days annual leave (plus bank holidays), Employee Assistance Programme, Enhanced Family Friendly Policies.
Please note: This advert may close early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid missing out on this opportunity.
2nd Line IT Technician in Nottingham employer: Sygnature Discovery
At Sygnature Discovery, we pride ourselves on fostering a collaborative and innovative work environment where our employees are empowered to make a real impact in the scientific community. Located in Nottingham, our headquarters offers a supportive culture with ample opportunities for professional growth, including mentoring and training initiatives. With competitive benefits such as 25 days of annual leave and enhanced family-friendly policies, we are committed to the well-being and development of our team members.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Technician in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sygnature Discovery values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sygnature Discovery might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sygnature Discovery!
✨Direct Apply to Sygnature Discovery
Let's not forget to apply directly through the Sygnature Discovery website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Technician in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sygnature Discovery.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sygnature Discovery. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sygnature Discovery
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
