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- Tasks: Support IT technology for users and troubleshoot system issues.
- Company: Sygnature Discovery, a leading scientific outcomes provider.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Join a dynamic team making a real impact in the life sciences.
- Qualifications: Basic IT support skills and a passion for technology.
- Other info: Onsite role with a collaborative and innovative work environment.
The predicted salary is between 25000 - 30000 £ per year.
About Sygnature Discovery
At Sygnature Discovery, we create exceptional scientific outcomes. For our customers, who bring life‑changing medicines to patients; and for our people, who help make this possible. We’re 700+ scientists from over 50 countries, working as one across Europe and North America. With no competing internal programs, we offer total confidentiality and commitment. Over the past 20 years, we’ve earned a track record of real impact: 60+ advanced candidates, 200+ patents filed, 200+ active projects. Over 90% of our customers choose to stay with us – from biotechs racing to clinic to pharma companies that need specialised expertise for targeted challenges.
About the role
As a 1st Line IT Technician, you will support all aspects of IT technology for end users and computers. Working closely with the Global Manager, IT Operations and the wider IT team, you will play an active role in operational activities to help shape and deliver an effective and responsive IT service. This is a full‑time onsite role based at Alderley Park, Cheshire, with occasional support required at our Tytherington, Cheshire site.
Role Responsibilities
- Provide general end user and computer support across scientific and business areas.
- Support new starter onboarding and leavers off‑boarding, including full IT provision and inductions.
- Conduct rigorous troubleshooting and diagnosis for system issues, implementing effective solutions to maintain operational continuity.
- Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
- Support the installation and maintenance of computer hardware and associated peripherals.
- Implementation of access controls, folder creation and management in Egnyte and other file stores.
1st Line IT Technician employer: Sygnature Discovery
Contact Detail:
Sygnature Discovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at Sygnature Discovery on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the 1st Line IT Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've solved IT issues in the past, especially in a fast-paced environment like Sygnature's.
✨Tip Number 3
Show your passion for the life sciences sector! Research Sygnature Discovery’s projects and be prepared to talk about how your IT support can contribute to their mission of delivering life-changing medicines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace 1st Line IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Technician role. Highlight relevant experience and skills that match the job description, like troubleshooting and user support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background aligns with our mission at Sygnature Discovery. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical skills, especially those related to Active Directory and Microsoft 365. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Sygnature Discovery
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting and diagnosing system issues. Be ready to discuss specific examples of how you've resolved IT problems in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with Active Directory and Microsoft 365
Since you'll be managing users and computers in Active Directory and Microsoft 365, it’s crucial to understand how these systems work. Prepare to talk about your experience with user management and access controls, and maybe even share a scenario where you successfully implemented a solution.
✨Show Enthusiasm for Onboarding and Offboarding
As part of your role, you'll be involved in onboarding new starters and offboarding leavers. Highlight any previous experience you have in these areas and express your enthusiasm for creating a smooth transition for users. This shows that you care about the user experience and understand its importance.
✨Prepare Questions About the Team and Culture
Interviews are a two-way street! Prepare thoughtful questions about the IT team and the company culture at Sygnature Discovery. This not only demonstrates your interest in the role but also helps you gauge if it's the right fit for you. Ask about their approach to collaboration and how they support each other in achieving goals.