At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex issues for end users.
- Company: Join Sygnature Discovery, a leader in scientific IT solutions.
- Benefits: Enjoy 25 days leave, private medical insurance, and enhanced family policies.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact by supporting cutting-edge technology in a dynamic environment.
- Qualifications: Technical training or relevant experience in IT support is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced IT professional to join our IT Department at Sygnature Discovery. As a 2nd Line IT Technician, you will play a vital part in delivering high‑quality IT support across the business, supporting all aspects of IT technology for end users and computers. You will act as an escalation point for 1st line support, helping to resolve more complex issues whilst providing guidance and mentoring to help develop the wider team's skills and capabilities. This is a full‑time onsite position based at our headquarters in Nottingham.
Role Responsibilities
- Provide general end‑user and computer support across scientific and business areas.
- Conduct rigorous troubleshooting and diagnosis for system issues, implementing effective solutions to maintain operational continuity.
- Respond to security incidents and investigations as required with leadership from the Security team.
- Perform vulnerability scanning and proactive remediation as required with leadership from the Security team.
- Lead the efficient and robust computer build processes for new hardware.
- Contribute to end‑user training via various formats including written guides, video resources and in‑person training.
- Create and manage external user accounts required for remote access such as Egnyte (cloud file storage) collaboration folders, including access controls, folder creation, and management of file stores.
- Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
Skills & Qualifications
- Technical training with certification, or relevant experience is required.
- Experience managing and supporting users and computers in a business setting, Active Directory, Office 365 and a range of operating systems and applications.
- Good working knowledge of Microsoft and Linux operating systems.
- Good awareness of IT and data security requirements and best practices.
- Logical thinking with good prioritisation, analytical and critical thinking skills.
- CompTIA Core Skill qualifications are desirable.
- Microsoft Desktop Administrator Associate certification is desirable.
Benefits
- 25 days annual leave (plus bank holidays)
- Private medical insurance
- Life insurance
- Employee assistance programme
- Enhanced family‑friendly policies
- Sygnature Group pension scheme
- 1 paid volunteer day per year
2nd Line IT Technician in Nottingham employer: Sygnature Discovery North America
Sygnature Discovery is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where collaboration and innovation thrive. Located in Nottingham, our headquarters provides a dynamic environment for IT professionals to enhance their skills while enjoying generous benefits such as private medical insurance, enhanced family-friendly policies, and opportunities for community engagement through paid volunteer days. Join us to be part of a team that values your contributions and fosters your professional development in the ever-evolving field of IT support.
Contact Details:
Sygnature Discovery North America Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Technician in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sygnature Discovery North America values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sygnature Discovery North America might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sygnature Discovery North America!
✨Direct Apply to Sygnature Discovery North America
Let's not forget to apply directly through the Sygnature Discovery North America website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Technician in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sygnature Discovery North America.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sygnature Discovery North America. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sygnature Discovery North America
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
