At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex issues for our scientific teams.
- Company: Join Sygnature Discovery, a leading company in life-changing medicine development.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and enhanced family-friendly policies.
- Other info: Be part of a collaborative team with opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your IT skills.
- Qualifications: Technical training or relevant experience in IT support and systems management.
The predicted salary is between 30000 - 40000 £ per year.
About Sygnature Discovery
At Sygnature Discovery, we create exceptional scientific outcomes. For our customers, who bring life‑changing medicines to patients; and for our people, who help make this possible. We’re 700+ scientists from over 50 countries, working as one across Europe and North America. With no competing internal programs, we offer total confidentiality and commitment. Over the past 20 years, we’ve earned a track record of real impact: 60+ advanced candidates, 200+ patents filed, 200+ active projects. Over 90% of our customers choose to stay with us – from biotechs racing to clinic to pharma companies that need specialised expertise for targeted challenges.
About the role
We are looking for an experienced IT professional to join our IT Department here at Sygnature Discovery. As a 2nd Line IT Technician, you will play a vital part in delivering high‑quality IT support across the business, supporting all aspects of IT technology for end users and computers. You will act as an escalation point for 1st line support, helping to resolve more complex issues whilst providing guidance and mentoring to help develop the wider team’s skills and capabilities. This is a full‑time onsite position based at our headquarters in Nottingham.
Role Responsibilities
- Provide general end user and computer support across scientific and business areas.
- Conduct rigorous troubleshooting and diagnosis for system issues, implementing effective solutions to maintain operational continuity.
- Respond to security incidents and investigations as required with leadership from the Security team.
- Conduct vulnerability scanning and proactive remediation as required with leadership from the Security team.
- Lead the efficient and robust computer build processes for new hardware.
- Contribute to end user training via various formats including written guides, video resources and in‑person training.
- Create and manage external user accounts required for remote access such as Egnyte cloud file storage collaboration folders, including access controls, folder creation and management of file stores.
- Oversee and manage users, computers, and groups in Active Directory and Microsoft 365 to ensure secure and efficient access control.
Skills & Qualifications
- Technical training with certification, or relevant experience is required.
- Experience managing and supporting users and computers in a business setting, Active Directory, Office 365 and a range of operating systems and applications.
- Good working knowledge of Microsoft and Linux operating systems.
- Good awareness of IT and data security requirements and best practices.
- Logical thinking with good prioritisation, analytical and critical thinking skills.
- CompTIA Core Skill qualifications are desirable.
- Microsoft Desktop Administrator Associate certification is desirable.
Benefits
- 25 days annual leave (plus bank holidays)
- Private Medical Insurance
- Life Insurance
- Employee Assistance Programme
- Enhanced Family Friendly Policies
- Sygnature Group Pension Scheme
- 1 paid volunteer day per year
2nd Line IT Technician in Nottingham employer: Sygnature Discovery Limited
At Sygnature Discovery, we pride ourselves on fostering a collaborative and innovative work environment where our employees can thrive. As a 2nd Line IT Technician in our Nottingham headquarters, you will benefit from comprehensive training opportunities, a supportive team culture, and a range of employee benefits including private medical insurance and enhanced family-friendly policies. Join us in making a real impact in the scientific community while enjoying a fulfilling career with ample growth potential.
Contact Details:
Sygnature Discovery Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Technician in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sygnature Discovery on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about troubleshooting, Active Directory, and any relevant systems. We want to see that you can handle the tech challenges head-on!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss past experiences where you resolved complex IT issues. We love hearing about how you’ve made a real impact in previous roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Sygnature Discovery.
We think you need these skills to ace 2nd Line IT Technician in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line IT Technician role. Highlight your relevant experience with Active Directory, Office 365, and any troubleshooting skills you have. We want to see how your background fits with what we do at Sygnature Discovery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don’t forget to mention any specific projects or experiences that relate to the role.
Show Off Your Technical Skills:In your application, be sure to showcase your technical training and certifications. If you’ve got CompTIA or Microsoft Desktop Administrator Associate qualifications, let us know! We love seeing candidates who are committed to their professional development.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sygnature Discovery!
How to prepare for a job interview at Sygnature Discovery Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and both Microsoft and Linux operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your logical thinking and analytical skills. You might be asked to walk through a complex issue during the interview, so think of examples where you successfully diagnosed and fixed problems, especially in a business setting.
✨Understand Security Protocols
Since the role involves responding to security incidents, it’s crucial to have a good grasp of IT and data security requirements. Familiarise yourself with common security practices and be ready to discuss how you’ve implemented them in previous roles.
✨Be Ready to Train and Mentor
As a 2nd Line IT Technician, you'll be expected to guide others. Think about your experience in training or mentoring colleagues and be prepared to share how you approach teaching complex concepts in an easy-to-understand way.
